Tire Dealers in Selma, TX

“The short is Jacob Carrasco has redeemed my faith in discount tire.

They’re not the cheapest, And I bought four tires with warranties on all four. My tire ended up having a gash on the side of it that we didn’t know where it came from after about a year and a half of driving. It was pointed out to me by a discount tire tech at their Schertz location while I was getting my pressure checked after a cold storm. It was not a puncture and it was still holding air pressure, but I was worried about the integrity of the tire. The tech said that it wasn’t that deep and it shouldn’t cause any issues, but I wanted to speak to the manager.

I explained to the manager that I had a warranty on the tire and then I wanted to have it replaced because I was worried about driving on this. The manager told me that it would not be covered under the warranty and that it was still structurally sound. I left that store feeling taken advantage of and defeated.

I called at least three or four times to their corporate office waiting for a call back and never received one. I emailed them and I received an email back. I provided the information they asked for and then never heard anything again.

At this point, I was gonna give discount tire one last chance before I boycotted them for life. I thought maybe I should go to the normal store that I go to off Agora Parkway in the forum.

I explained the history to the assistant manager Jacob Carrasco, and he apologized for all the hassle that I had gone through.

Jacob was thorough, professional, and willing to help out with something that was definitely outside of my control. You can tell he really cares about the people that is serving and puts himself in their position. He has redeemed my faith in discount tire, and I will continue to be a faithful customer due to him.

Not only did I get the warranty tire replaced, but I went ahead and bought a second tire for his recommendation so they would not be uneven and then bought two new warranties.

I truly appreciate him going above and beyond and wanna make sure that he is acknowledged for his help and doing the right thing.”

“Front desk are nice and best customer service.
I am really thankful that Eric and Chris took care of my flat tire since I have to drive to Austin.
Specifically since they were about to closed.
Thank you so much.”

“Brandon at the tire center was immensely helpful with the air inflation area. He helped us inflate the tires and then taught us how to do it for next time! Lindon, was also kind enough to find the correct help for us even though he was on his break. Great customer service. Gives me some faith in humanity”