Wheel & Rim Repairs near Selma, TX

“The short is Jacob Carrasco has redeemed my faith in discount tire.

They’re not the cheapest, And I bought four tires with warranties on all four. My tire ended up having a gash on the side of it that we didn’t know where it came from after about a year and a half of driving. It was pointed out to me by a discount tire tech at their Schertz location while I was getting my pressure checked after a cold storm. It was not a puncture and it was still holding air pressure, but I was worried about the integrity of the tire. The tech said that it wasn’t that deep and it shouldn’t cause any issues, but I wanted to speak to the manager.

I explained to the manager that I had a warranty on the tire and then I wanted to have it replaced because I was worried about driving on this. The manager told me that it would not be covered under the warranty and that it was still structurally sound. I left that store feeling taken advantage of and defeated.

I called at least three or four times to their corporate office waiting for a call back and never received one. I emailed them and I received an email back. I provided the information they asked for and then never heard anything again.

At this point, I was gonna give discount tire one last chance before I boycotted them for life. I thought maybe I should go to the normal store that I go to off Agora Parkway in the forum.

I explained the history to the assistant manager Jacob Carrasco, and he apologized for all the hassle that I had gone through.

Jacob was thorough, professional, and willing to help out with something that was definitely outside of my control. You can tell he really cares about the people that is serving and puts himself in their position. He has redeemed my faith in discount tire, and I will continue to be a faithful customer due to him.

Not only did I get the warranty tire replaced, but I went ahead and bought a second tire for his recommendation so they would not be uneven and then bought two new warranties.

I truly appreciate him going above and beyond and wanna make sure that he is acknowledged for his help and doing the right thing.”

“I cannot recommend Wheels America enough for their outstanding service! Thomas and the entire team were incredibly responsive and helpful throughout the process. I called early in the week, and to my surprise, I was able to drop off my wheels and have them powder coated in just one business day. By the way, they came out AWESOME!

Their efficiency was truly impressive. Not only were they quick, but they were also extremely friendly and patient, taking the time to answer all of my questions thoroughly. If you’re looking for a reliable company to clean up your wheels, look no further than Wheels America. They exceeded my expectations, and I will definitely be returning for future projects and recommending others. Thank you, Thomas and Wheels America!”

“I love coming here no matter the problem big or small these guys always come thru there hard work and dedication to there craft is unmatched. I came in for a question cause I’m not a mechanic and know nothing about fixing cars they are a tire and muffler mechanic shop but still helped me out with my window not rolling up changed my brake pads and rotors for a affordable price. They are super respectable and awesome highly recommended shop they deserve 10 stars thank you guys for all that y'all do!!”

“This place never fails to amaze me! I have used them in the past. Today I showed up 10 minutes prior to closing time after another auto center inconvenienced me and they happily took care of my state inspection. I did not need an appointment and I was in and out! Highly recommend!!”

“Price for repairs is within a typical range for the same work, itemized receipt and tech explanation of the work clearly indicate where price is coming from, the work was good and fast and used manufacturer parts. Overall excellent experience, will return for future work.”

“I recently got new rims & tires from a different RAW store. Amongst other issues, their TPMS machine wasn’t working & they didn’t balance my tires so I went to this location off Naco. Mike immediately was very polite & helpful. No questions asked, he reset my sensors & was able to fit us in later that same day to balance the tires. This location knows how to run a business the right way. I’ll be going here from now on! Thank you!”

“Calvin:
My business relationship with Discount Tire started in 2008 with a tire warranty for the tires on my new Honda Civic Si. Discount Tire handles ALL of our vehicle tire needs, now.

9 of 10 people will complain about even the most miniscule item they didn’t like involved with a retail transaction.

Only 1 of 10 people will take time to pay a compliment, formally, in writing or to a manager, when exemplary service has been provided.

That written, this message is to compliment the GREAT customer service provided by Calvin of Discount Tire Schertz, TX.

Calvin greeted me with a full warm smile, eye contact and a firm “neutral” handshake. (Thumb up and pinky down or vertical. This handshake demonstrates, “I consider you an equal”.)

Calvin asked for my service need. I had a “16-penny” nail in my truck tire. Calvin scanned the tread depth on all tires, a safety check, and verified the vehicle mileage.

Calvin got my vehicle completed quickly and even had the air pressure corrected in all of the tires.

Calvin, during a completion update, shared a little time discussing the automotive business in general.

Is a brief chat with a customer important?

Yes! Building and maintaining business relationships occurs over time with consistent customer service performance. Each interaction provides the opportunity to further the relationship.

Well done Calvin!

Discount Tire has earned ALL of our tire business.

Thank you, Calvin and Discount Tire Schertz, TX.”

“I had a great experience at Discount Tire! I needed two new rear tires and had some occasional issues with my front passenger tire. Tanner was incredibly friendly, helpful, and kind throughout the entire process. Even though it was a busy day and took about an hour, I didn’t mind at all because the service was excellent. The team was professional, and Tanner made sure everything was taken care of. I’ll definitely be coming back for any future tire needs.”

“Jessica is the best. Always on top of her game, she knows her stuff in the office and out of the shop floor. Always impressed with her professionalism and knowledgeable assistance.”

“I love the staff. They are my mechanics for all of my cars. The prices and labor are very reasonable and in most instances if you bring your car when they open up, you can get it back in the same day”

“Professional and great customer service. The staff is wonderful, you can easily see customer satisfaction is a priority to this team. Prices are good and even on a busy day the time to complete servicing was reasonable.”

“Man these guys are great. They are very thorough, very professional and unlike other places they won't try to spare your feelings and not tell they the other things that's wrong with your truck . They will let you know of other things that's wrong with your truck. And give you a good price to fix it. And if they can't fix it, they refer you to a great place like Alamo truck service!”

“I visited the place today and was truly impressed by the overall experience, even though it was a particularly busy day. The prices were very reasonable, making it accessible without compromising on quality. The staff members were incredibly polite and attentive, ensuring that our needs were met promptly. Despite the hustle and bustle, the service was impressively swift, allowing us to enjoy our time without long waits. I highly recommend checking it out; it’s definitely worth the visit!”

“If I could give more than 5 stars I would!!! Cardova #5 is the best mechanic shop I have ever gone to in San Antonio!! All the employees are super nice! & I especially love how REAL they are on everything when they check your car! They help you with the best prices to fix your car! I’ve been going here for over 1 year now and every time I come they always help me with my car! They never forget their customers either every time I come they welcome me and treat me like family! & I’m a girl!! And I trust this mechanic shop, they have always helped me with my Nissan! Very recommended!!!”

“These guys are amazing!!!!!!!! I stopped to get my annual DOT done on the tractor, they got me right in and out in record time. By saying don't think they weren't efficient, because they were. The tech/ mechanic (Micheal) even put hose dividers on because he saw my air hoses showed signs of rubbing. They are very professional and friendly ( Kirsten in the front)
I will be stopping here again”

“I've been coming to this location for over a decade. Always quick service, dependable, honest about what is needed and what's not needed. Glad it's close by! Will be returning when needed.”