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February 2024 by Dana Bullard
ATM Drive through.Extremely inaccessible from your vehicle.Lane is not wide enough.My 1 and only complaint.
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February 2024 by Ashley Zercher
Today 2/23/2024 around 3pm my husband and I came in to open him an account. He recently sold his company and we wanted an established bank that we could trust with this money (well into the 7 figures) as his current bank only has locations in another state. This is a lot of money for us to come into so it is incredibly important for us to trust and enjoy working with our bank.When we walked in the girl who stands in the entrance to assist people made eye contact smiled AND THEN walked away to talk a bank teller. I made eye contact and smiled at the teller several times to no avail. It was only after we turned to leave that the girl tried to assist us. This has been incredibly disheartening since I have banked with chase for quite a while.I know we weren’t dressed like we mattered but still everyone walking through the doors is deserving of some common courtesy
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February 2024 by Jess I
I withdrew money and had a good experience. Very helpful and nice.
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December 2023 by Karl Mullens
RUN from this bank. I deposited my check on Dec. 08, 2023. They sent me a email saying it wouldn't be available until Dec.19, 2023. I called to cancel the transaction. They told me they couldn't do that. Was GUARANTEED THAT IT WOULD BY AVAILABLE ON DEC09,2023. it is Dec 11, 2023 and is still not available. Then they restricted my account. I can't even use the funds in my account. My deposit is from a former Grayson County Judge. They spoke to him twice and still will not give me my money!
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November 2023 by Maxx CO
Kinda funny how I didn't get a receipt and guess what I'm short 20$ what a surprise
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October 2023 by M M
I like chase bank but not Sherman TX branch .They don’t know what they doing .It’s only one branch in this town and sucks.
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September 2023 by Jamie Cecil
I absolutely HATE this bank! Everytime I deposit a check there is a 10 day hold. Everytime I come in to cash a check there is a 7 day hold! It's pretty sad when you have to take your check somewhere else to cash and drive back to chase to deposit the money into your account! Everytime I call the 1-800 customer service # I can never understand what they are saying because of the accents being so thick so I'm repeating myself and asking them to repeat! Money Orders are $8 with an account! And Cashiers Checks are $10! Banks are supposed to be helpful and convenient and CHASE IS NOT! I always feel like I'm treated as scammer or person committing fraud because of the hold they have on my money! Do better ya dumb bank! Anyone have suggestions for an awesome new bank?
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September 2023 by CrossFit Solus
Super frustrating.... You can not get a hold of a real person at the bank, only sent to a robot and told to schedule an appointment through the app that takes a week or more. The call center is zero help as well. I love their app but if anything go wrong there is no help
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August 2023 by Rhonda Corley
If I could give -10 I would! Chase has become The absolute worst experience in banking. You cannot reach anyone locally by phone! The drive throughs are always either shut down or have long lines of people wasting everyone’s time with long ridiculous transactions! I dreaded the switch to another bank but After 36 years I’ve had it with Chase!
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August 2023 by casey peacock
Basically can’t do anything in under 20 minutes. And Chase corporate makes their money by fees and they are the best at it. You basically have to pay them to deposit money there. Use First United instead.
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July 2023 by Lalo Jimenez
BEWARE: the bank clerks will try to steal your money!!!Worst bank and customer service EVER. I have to bring deposits for my job everyday and for some reason today the clerk named Karlina, decided she wanted to try and pocket one of my deposits. She said my despot was $89 short and I told her that’s impossible because I just saw the $89 deposit in the bag (I just put it in there less than 20 mins prior). And after I told her that isn’t correct and it’s in there then she wants to change her story and be like “oh yeah I found it”. How DISGUSTING. Karlina is completely rude, a THIEF, and disrespectful beyond belief. If you don’t want to help customers and want to be a complete B***H then stay at home. Seriously disgusting that chase bank lets their workers treat their customers like this. This situation has happened over and over. I am trying so hard to find another bank for my personal use, and now I am doing everything in my power to get my job to switch to another bank. I do HIGHLY recommend this place if you like being disrespected and talked down to though! Chase = 0 stars.
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July 2023 by Remi reno
If I could leave less than one review I would. The atms have stopped working every single time I have came by around 12 times and it keeps telling me it can’t dispense cash. I’m just trying to get money without having to pay like 8$ to pull cash out of another atm.
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June 2023 by Mel Miles
Danielle was great! So nice to get friendly service these days.
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May 2023 by Michael Irvin
I have banked with Chase for decades, overall a mostly positive experience. My local branch in Sherman is the worst I have ever experienced. They are still fine but oftentimes irritating. They will never answer the phone, will tell you they have no one assigned to answer the phone. Today I called the national number and asked if the local office would fax something for me, a service I read online they would help with and I haven’t needed to fax something for 15-20 years. I drove all the way to the branch for them to tell me they wouldn’t fax for me. I called back to inform the corporate office that this service wasn’t provided here, they should update their records. They seemed shocked and couldn’t believe they wouldn’t assist with my request.
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May 2023 by Israel Ayala
Such an incompetent management!!!!! Dear Chase manager: please stop being mediocre and start doing your job! This is unacceptable! Every time it's the same problem!
