Frontier Communications
Internet Service ProvidersHours:
201 N Walnut St, Sherman TX 75090 Hours
About Frontier Communications
Frontier Communications is regarded by some customers as a top Internet service provider in the area, offering exceptional speed, reliability, and quality of service at a fair price. Many appreciate the company's responsiveness, noting that issues can be resolved quickly, sometimes even before a technician arrives. Positive experiences have been highlighted, especially with technicians who provide outstanding customer care. However, there are also significant concerns regarding customer service. Some users report frustrating experiences when their internet goes out, particularly during adverse weather conditions. Instances of miscommunication, such as appointments being canceled without notice due to general outages, have left customers dissatisfied. Additionally, customers have expressed disappointment over upselling attempts during service calls when they are experiencing issues. While many customers have had positive experiences with installation and repair services, there are also critical reviews highlighting a lack of proactive communication regarding service interruptions. Overall, Frontier Communications appears to be a mixed bag, with a blend of commendable service and areas needing improvement in customer support and communication practices.
Most Recent Reviews
March 2025
I can't fathom why they have so many negative reviews. They are the best Internet service provider in the area. Speed, reliability, and quality of service are second to none at a fair price. Much better than Sparklight. They are especially great for anyone who has ditched cable for streaming services.
January 2025
Terrible customer service. Most employees are rude. Supervisors do not try to actually resolve your issues. Company had our email wrong so we did not receive promotional gift card and they admitted to fault and still would not process. Paid for 2g internet for a year and didn’t even receive 1g. Also refused to refund....
read full commentJanuary 2025
Frontier said my rate would never increase and here we are they just increased the rate!!!! They lied
More Comments(43)
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