Frontier Communications

Internet Service Providers
Hours: Frontier Communications is regarded by some customers as a top Internet service provider in the area, offering exceptional speed, reliability, and quality of service at a fair price. Many appreciate the company's responsiveness, noting that issues can be resolved quickly, sometimes even before a technician arrives. Positive experiences have been highlighted, especially with technicians who provide outstanding customer care. However, there are also significant concerns regarding customer service. Some users report frustrating experiences when their internet goes out, particularly during adverse weather conditions. Instances of miscommunication, such as appointments being canceled without notice due to general outages, have left customers dissatisfied. Additionally, customers have expressed disappointment over upselling attempts during service calls when they are experiencing issues. While many customers have had positive experiences with installation and repair services, there are also critical reviews highlighting a lack of proactive communication regarding service interruptions. Overall, Frontier Communications appears to be a mixed bag, with a blend of commendable service and areas needing improvement in customer support and communication practices.

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1. Sherman, Texas