“I love this place! The nursery always seems to have what I want,and the store always has a few things one needs at home. Best hardware store around. The charm of this place brings me back often. The magnolia trees never disappoint.”
“Working with these guys was a bit of a gong show, however, I am giving this company 5 stars 'cause they volunteered to fix the issue. I called this company initially to get leads on a ladder bracket that was needed to fix a ladder. The first lady that I spoke with was very helpful in providing their part number so that I could call Home Depot to order the part. I called Home Depot with the part number and they initiated the call on my behalf to Werner to order the part that I needed. After Home Depot themselves were on hold with Werner for an hour they finally reached someone by the name of Rose who informed Home Depot that the part number that was initially provided to them did not exist. Of course Home Depot called me back to inform me. I was naturally furious as I myself was on the phone with Werner for an hour just to get the part number only to be told that the number I was given was invalid. I called Werner back. At this time I've invested over 2 hrs going back and forth between myself and Werner and Home Depot. When I called back I reached the same lady who reconfirmed the part number that I was to give to Home Depot, the same number. I also explained to her that Rose had rejected Home Depots order calling the part number invalid. The lady put me on hold and 15 minutes later came back on the line and told me that they were going to ship the part to me direct from Werner free of charge for my trouble. I received the brackets the other day.”
“I have no complaints. I mean, an ACE hardware is an ACE hardware and they're all the same, pricing and all, small versions of home improvement stores. What a Circle K would be to a super market. What I like about this ACE hardware is that it's down the street from my house, less than a mile. It's convenient for me. Whenever I need a quick item or 2, I'm happy to know that I can drive down the street rather than driving 7 miles to the home improvement warehouse/store like Home depot.”