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“First time visitor. Came in late in the day to inquiry about a couple of banking needs. Her customer service and warmth not only made my visit easy but left me by Pim. She was the best part of opening an account with PNC”
“Paul Miller and his team at City Bank did it again, just closed on a home, thanks to Paul. My Buyer had issues that Paul was able advise him on, allowing him overcome and get qualified. We just closed on the home he wanted and he will be in his new home in time to celebrate Thanksgiving!!”
“This bank has the best customer service of any bank I’ve ever had accounts with. Seth is so focused on customer service and the team that supports him in the Southlake branch.”
“We appreciate Mr. Jesus Martinez kind service and assistance in helping to reorder our debit card, and deal with issues of our investment banking. He is funny and knowledgeable, this branch definitely needs more banker like him.”
“My 25-year-old daughter and her fiancé were first-time homebuyers, and we had an exceptional experience with Chase Bank — especially thanks to our lending advisor, Ashlee. She stepped in at the very last minute on a heading into the weekend when things were uncertain, and still managed to secure their mortgage approval and allow them to move forward. Ashlee was incredibly clear, diligent, and reassuring throughout the process. She took what could have been a stressful situation and turned it into a positive experience.
What truly stood out was how Ashlee went above and beyond to advocate for them. She discovered and resolved a misunderstanding that would have raised their monthly payment by several hundred dollars. Thanks to her quick action and thoroughness, my daughter and her fiancé got the financing they needed without any unexpected costs or delays. We are so grateful for Ashlee’s kindness, professionalism, and exceptional support. Chase’s mortgage team made this first-home purchase a wonderful experience, and we highly recommend them — especially if you have the good fortune to work with someone like Ashlee!”
“I had the pleasure of speaking with Julie today from the southlake tx location. She is absolutely wonderful. Please give this woman a raise she went above and beyond to help me. Customer service top tier. Thank you Julie.”
“I did all of my closing paperwork with Michael at the Southlake location. This was my first time getting an auto loan. He was very patient with me and explained everything I need to know. He was very trustworthy and I look forward to doing more business with him in the future.”
“I came into the branch on 2/16 and worked with Jonathan Forrester & Karen Navarro. Both associates were not only friendly, and efficient, but helped me learn more about the bbva app on my phone. They helped me set up different alerts and showed me different features. It is not often enough these days that you get customer service that goes above and beyond. I am very grateful for their help. They put a smile on my face and made a long week a whole lot better.”
“Love working with them. Everyone I have ever talked with has been friendly and responsive to anything I need. When I say responsive, I mean immediately. I have and still do use several banks and none compare.”
8:30AM - 4:30PM
100 Kimball Ave #103, Southlake
Banks
“I wanted to Share my Awesome Experience about a Real Angel at Location in Douglasville, Mrs. Diane Mccravy Help me Stay Calm after Someone Clean-Out 4 Accounts in my Bank Account that left me Devastated in Tears @ Fear? Who Could do this ? She said ok , we got this, within 2days and 24th ours all my Money was Returned to my Accounts! Start Over was hard but Necessary… This was a Criminal Offense! I’m Taking Steps towards recovery, Thanks Mrs. Mccray for all the Hard Work and Dedication … Greatful???”
“Our CU (MECU) is long gone. It's Andigo now, and the AA CU is our local optiion for Andigo account cash access (in or out). Service has always been quick and efficient. Bottom line: Best part is the candy bowl.”
“My experiences over the years at Schwab have ranged from mediocre to excellent, with the vast majority trending towards excellent. As my needs have evolved, the services provided have evolved as well. But, recently, three separate experiences have relly stood out.
1 - A few years back, I was reassigned to a different financial consultant as the one with whom I was working retired. The second consultant was very nice but it seemed that my relatively small amount of invested funds meant I was not terribly important. When I answered a questionnaire indicating this, I was called the next day and was reassigned to a third consultant who has been absolutely excellent. They not only listened, they acted in my best interests.
2 - Two years ago my mother passed away and i was a co-executor of her estate. She had all her assets at Vanguard. Working with Vanguard was hugely tedious and frustrating, nothing remotely like working with Schwab. This applies to the Customer Service team over the phone and the website. Absolutely night and day, Schwab was superior in every way.
3 - For the first time, I had an RMD to contend with...never dealt with this and had no idea it was even an issue. My consultant reached out and advised me of what I needed to do...proactively. That was good. However, i made a mistake online when doing the distribution, which compelled another call from my consultant helping me rectify the issue. Finally, when i had a minor problem rectifying the issue, I called the office but was subsequently transferred to the centralized Customer Service team. They were knowledgeable, friendly and very helpful. All in all, everything is as it should be, which would not have happened without the team at Schwab.
I am a very happy customer, and will be for the foreseeable future.”
“My experience and time with Rahmeen was truly amazing! He took the time to hear my needs and concerns and was super helpful. If you need pizza advice, give him a shout & of course for your banking needs!!”
“The team at this bank has gone out of the way for my wife and I for big transactions, and has remained reliable for smaller ones as well. Team is very friendly and good communicators.”
9AM - 5PM
3100 E Southlake Blvd, Southlake
Banks
“Yakov Krassovskiy senior banker South Lake Tahoe financial center, men you can ask for this guy all the time been perfect no good he is looking into perfection to avoid costumer going bank and help the bank to meet their goals, he must be promoted ?”
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“We worked with Travis Parker to apply for the CARES Act. We had also worked with Travis previously for an SBA business loan for which we should have commended his and First Financial's assistance. It is easy to recommend good people and a good company, and I do highly recommend both!”