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“I’ve banked with First Financial Bank for over 26 years, and their customer service has always been exceptional. Jackie Jackson, Vice President, is a perfect example of the level of care and professionalism the bank provides. She is always responsive, attentive, and truly goes above and beyond to help. It’s rare to find this level of personal service today, and I’m very grateful for it.”
“We visited the Southlake, TX branch of Bank OZK. We were greeted as soon as we entered the bank. We met with the branch manager, Medusha, who was very outgoing and helpful. She assisted us with opening a CD and informed us about the monthly drawing of $25,000. In order to qualify for the drawing, we decided to open a checking and savings account with the minimum balance required. She also helped us by recommending a local restaurant for lunch.
Medusha was very friendly, helpful, and knowledgeable in assisting us with our business. We highly recommend Bank OZK for your banking needs.”
“The Southlake location is perfect for me. They have always took care of my financial needs. I’ve hade numerous loans. Always good rates! I highly recommend EECU!”
“Made the switch to Great Plains after speaking with a couple of people. Great people to say the least. Everytime I go in everyone is so welcoming and they have made a genuine connection with me. Taylor is phenomenal, and so is the rest of the branch in Southlake.”
“This bank has the best customer service of any bank I’ve ever had accounts with. Seth is so focused on customer service and the team that supports him in the Southlake branch.”
“My 25-year-old daughter and her fiancé were first-time homebuyers, and we had an exceptional experience with Chase Bank — especially thanks to our lending advisor, Ashlee. She stepped in at the very last minute on a heading into the weekend when things were uncertain, and still managed to secure their mortgage approval and allow them to move forward. Ashlee was incredibly clear, diligent, and reassuring throughout the process. She took what could have been a stressful situation and turned it into a positive experience.
What truly stood out was how Ashlee went above and beyond to advocate for them. She discovered and resolved a misunderstanding that would have raised their monthly payment by several hundred dollars. Thanks to her quick action and thoroughness, my daughter and her fiancé got the financing they needed without any unexpected costs or delays. We are so grateful for Ashlee’s kindness, professionalism, and exceptional support. Chase’s mortgage team made this first-home purchase a wonderful experience, and we highly recommend them — especially if you have the good fortune to work with someone like Ashlee!”
“We appreciate Mr. Jesus Martinez kind service and assistance in helping to reorder our debit card, and deal with issues of our investment banking. He is funny and knowledgeable, this branch definitely needs more banker like him.”
“I had the pleasure of speaking with Julie today from the southlake tx location. She is absolutely wonderful. Please give this woman a raise she went above and beyond to help me. Customer service top tier. Thank you Julie.”
“Great and smooth experience always with this bank, Anahita Bahrami is one of the professional managers there that she knows exactly what is she doing and always available for costumer and clients,
Thanks a lot”
“Best Customer Service in the Metroplex!!!
I have been fortunate to experience banking in which attention to detail, professionalism and courtesy with a few smiles at my jokes are a daily event when I walk in. Darla, Rose and Roseana have all been amazing to deal with. I greatly appreciate the experience of personal banking that this branch offers on the daily! Thanks to AACU for making my experience awesome!”
“Love working with them. Everyone I have ever talked with has been friendly and responsive to anything I need. When I say responsive, I mean immediately. I have and still do use several banks and none compare.”
“My experiences over the years at Schwab have ranged from mediocre to excellent, with the vast majority trending towards excellent. As my needs have evolved, the services provided have evolved as well. But, recently, three separate experiences have relly stood out.
1 - A few years back, I was reassigned to a different financial consultant as the one with whom I was working retired. The second consultant was very nice but it seemed that my relatively small amount of invested funds meant I was not terribly important. When I answered a questionnaire indicating this, I was called the next day and was reassigned to a third consultant who has been absolutely excellent. They not only listened, they acted in my best interests.
2 - Two years ago my mother passed away and i was a co-executor of her estate. She had all her assets at Vanguard. Working with Vanguard was hugely tedious and frustrating, nothing remotely like working with Schwab. This applies to the Customer Service team over the phone and the website. Absolutely night and day, Schwab was superior in every way.
3 - For the first time, I had an RMD to contend with...never dealt with this and had no idea it was even an issue. My consultant reached out and advised me of what I needed to do...proactively. That was good. However, i made a mistake online when doing the distribution, which compelled another call from my consultant helping me rectify the issue. Finally, when i had a minor problem rectifying the issue, I called the office but was subsequently transferred to the centralized Customer Service team. They were knowledgeable, friendly and very helpful. All in all, everything is as it should be, which would not have happened without the team at Schwab.
I am a very happy customer, and will be for the foreseeable future.”
“Nice neighborhood feel bank. But unfortunately, while very friendly and trying to be helpful, not all the tellers have the same level of expertise which can cause issues.
Thankful I was helped by the manager who reiterated I was correct and that what I was requesting be done (and was told it couldn't be done) could I'm fact be done. Imagine if he wasn't there.
Grateful for a kindly, warm and welcoming counter staff - thank you all.”
“My experience and time with Rahmeen was truly amazing! He took the time to hear my needs and concerns and was super helpful. If you need pizza advice, give him a shout & of course for your banking needs!!”
“The team at this bank has gone out of the way for my wife and I for big transactions, and has remained reliable for smaller ones as well. Team is very friendly and good communicators.”
“Huge shout out to Sandra and Hannah at this location.
They were both fantastic to work with and incredibly helpful in setting up our Bank accounts and walking us through all the benefits. They really took the time to explain all the key details and through the online banking portion on what settings to manage to keep things easy and simple. Excellent team and remember to ask for them anytime you have any questions or services that you are unfamiliar with.”
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“10/20/2025: I visited this branch again today, and received amazing service yet again from Anthony! Though they are going through system updates, Anthony remained professional, courteous and was able to have me in and out for what I needed within a short amount of time. This will continue to be my preferred PNC Branch. Thank you, Anthony, for your dedication to customer service!”