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November 2020 by Marilyn Gunn
Some customers get extremely rude to the Bank employees when they are in a bad mood, then gripe about the employee, won't accept any blame for their rude actions, have seen it often.
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December 2018 by Robert D.
This Southlake branch of Chase seems to have a defective ATM in their drive-thru, and Chase required that I wait over 7 full business days to validate that my deposit was received. In fact I was told it may take up to 1 more month. After starting a new account the previous week I made my first cash deposit of two single hundred dollar bills, I received a deposit receipt without a deposit amount stating I should call an 800# to confirm my deposit went thru. After spending an hour on the phone with several locations and people I was told a claim was submitted and when the ATM was determined to be in excess by $200 my claim would be approved. The deposit receipt shows my card#, the ATM terminal ID, and the sequence number of the deposit, and they have cameras and security but need up to a month to determine whether the deposit was ACTUALLY made. I'm in awe of the incompetence, and wonder if cash deposits at Chase Bank ATM's are wise anymore.
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February 2018 by Jack L.
I spent 25 minutes waiting behind an older man. There was only one teller. The head teller was on the phone. I left after that time and went to the branch on E. Southlake Blvd. Big difference. Same situation but the head teller came right up and helped me.
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January 2013 by Jeff L.
I like this Chase Bank for two reasons: they are always very friendly and the drive-thru does not share tellers with the walk-in business. They are always there, and ready to serve. And fast. Easy location to get in and out of.