James Avery Artisan Jewelry is a cherished brand rooted in love, family, friendship, and faith. Established in 1954 in the Texas Hill Country, the company continues to design and produce beautiful jewelry, including charms, rings, necklaces, bracelets, and earrings. The Southlake Town Square location is praised for its exceptional customer service and inviting atmosphere. Customers appreciate the store's wide selection of Texas and state charms, making it an ideal destination for sentimental gifts, particularly for special occasions like graduations and birthdays. The staff at the Southlake location is described as friendly and knowledgeable, providing personalized assistance to help customers find meaningful gifts. Many have noted the quick and high-quality repairs offered, ensuring that cherished pieces are well cared for. James Avery is recognized not only for its quality jewelry, which withstands the test of time better than some competitors, but also for its commitment to community, having donated proceeds from heart Texas charms to flood recovery efforts. Overall, the store offers a delightful shopping experience combined with durable and beautiful pieces at a good value, making it a go-to choice for many customers.
Southlake location - very attentive and friendly from the moment we walked in. Associate asked the right questions to help me pick the perfect gift!! Hurst location could take a few lessons in customer service from these associates!
May 2025
Dropped a lot (10+ pieces) of jewelry off for cleaning and it was done within the hour! Always friendly and helpful!
March 2025
Purchased several items and had them clean and adjust a link on a bracelet, plus added a few charms. They were done within an hour and the work quality is quality done right.
