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“We bought a mattress at this store in 2023. Unfortunately, after only three years of use, it needed to be replaced. It had a 10 year warranty so we called the store to inquire about the claim process. I was very pleasantly surprised with their response. They honored the warranty, the claim was filed and we selected a new mattress from the same store. Excellent service throughout. Would recommend Mattress Firm and this store in particular.”
“Went in to look at all types of mattresses.
Sammey was extremely knowledgeable and patient. We bought a mattress that I think we’ll be quite happy with.”
“My husband and I stopped in to look for pillows and ended up having a wonderful experience. Our salesperson Priti was kind, knowledgeable, and took her time explaining our options without pushing us to buy anything. It was refreshing to shop somewhere that values customer comfort over sales tactics. Thank you for such great service!”
“Tristan and Ragen were incredibly helpful! Lifesavers when we needed a mattress quickly, very responsive and helped us massively when our order was delayed in shipping! Great location and will be getting our next mattress there!”
“Outstanding customer service by Jonathan Yyn. No-pressure sales technique, but informative and very personalized as he asked a few questions, listened closely and well and then made suggestions about various products in the store. We went in to get a lumbar support pillow for the car in preparation of a long road trip and wound up buying a power zero-gravity chair. Our original $60 purchase eventually found us spending nearly $5000. We are thrilled with the high-quality power leather massage zero-gravity chair we bought, and will likely return in the future for a Tempur-Pedicure mattress set”
“Great experience at the Southlake location! We upgraded from a P6 to a Comfort 360. Upon entry we were greeted by two lovely associates. Ayanna was very helpful and full of knowledge. She answered all our questions and even offered suggestions which increased our trust in purchasing the SmartBed. Delivery was scheduled within 48-72 which is awesome because we don't have to wait 2-3 weeks to sleep in comfort! Thanks to Ayanna, our overall experience an A+.
Update: We purchased the bed on Tuesday, 6/9, and were told it would be delivered on Friday, 6/12. Just received a message today (Thursday 6/11) informing me that the bed would not be delivered as expected, and we will have to wait until 6/22 for delivery. I think it is a cunning plan from Sleep Number to tell customers an acceptable delivery date, and the once purchased, they call to tell you delivery will be two-three weeks out! Not acceptable!!
Update 6/23: We have our bed!”
“Just bought a bedframe 2 weeks ago.
Back in today looking a couches and the salesman told me bedframe had gone on sale and gave me a 15% back on a price adjustment.
Weirs has always been great for us. It’s the perfect value-for-price formula.
We have shopped at a number of their stores over the last 25 years as we have moved around the DFW area. The salespeople are always low stress and kind. Stores are clean and well merchandised.
Go there !!!”
“No high pressure sales. Verlene was our sales rep. She was very pleasant and knew sales floor because she guided us to the areas that we were interested in. When I was trying to make a decision about an extra purchase she allowed me to think about it without pressuring me. Great experience! The woman that processed our payment had a great attitude also. Everyone we came into contact with made the whole buying experience worthwhile.”
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“Tara was great to work with! She made sure she met all my needs, and she was very knowledgeable about all mattresses! Excellent customer service, and I am excited about my new mattress!”