New Balance Southlake is a family-owned store known for its excellent customer service and expert shoe fitting. Customers appreciate the welcoming and supportive staff who go above and beyond to assist. One reviewer highlighted a positive experience where a clerk found an extra wide shoe from the back and offered helpful suggestions to meet a coupon requirement. Many customers find the shoes comfortable and supportive, alleviating issues like hip discomfort while walking or standing. The store is noted for being neat, clean, and inviting, making it a pleasant place to shop. Delivery services are reliable, with one customer receiving sneakers at home without any concerns. Even those with special needs receive exceptional care, as demonstrated by staff assisting a customer with mobility challenges. Overall, New Balance Southlake is highly recommended for its attentive service and quality footwear, making it a preferred choice for many shoppers.
I wear an Extra wide shoe, and I wasn't expecting to walk in and get it. However, the clerk went into the back and got one. Also, I had a $20 off coupon on at least a $125 purchase and she showed me socks th could get my items up over that amount. She was very helpful.
November 2025
Excellent customer service! They even offered me a coupon.
November 2025
Great shoes and super comfortable. They provide support all day while walking in class and standing in front of students. I was having some hip issues and the shoes have alleviated the discomfort.
