The other day, I was shopping for hiking boots at the Southlake REI, and it was quite busy. However, Collin went above and beyond, patiently assisting me and finding a perfect pair of boots that met my needs, even at a clearance price! His customer service was truly exceptional.
March 2024
MACK(?) was so amazing! She took care of us the first time we went. Helped us pick out a bag. We went again to browse and she reminded us of the sale that was coming soon. When we the third time, MACK took really great care of us and our friends that we brought. Thanks MACK hope to see you again~~
March 2024
Was in the other day looking for hiking boots along with lots of other people. Collin at the Southlake REI was beyond patient and super helpful finding a great boot that fit my needs and also on clearance! His customer service was top notch!