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April 2024 by joshua hartmann
The other day, I was shopping for hiking boots at the Southlake REI, and it was quite busy. However, Collin went above and beyond, patiently assisting me and finding a perfect pair of boots that met my needs, even at a clearance price! His customer service was truly exceptional.
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March 2024 by C E (MoonGod)
Great store that sells really great quality outdoor stuff. You can find backpacks, bicycles (think not just racing, but commuter bikes, mountain bikes, etc), workout clothing, camping equipment, kayaks, canoes, water bottles, multi tools, knives, you name it.REI is a cooperative (coop).You get a percentage of your annual spend back as dividend - wonderful idea. I have been a member since 2004 or so.REI's return policy is one of the best I have ever seen.Very nice store, great merchandise, wonderful people. Go see them ?I highly recommend REI.
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March 2024 by Moon JEONG
MACK(?) was so amazing! She took care of us the first time we went. Helped us pick out a bag. We went again to browse and she reminded us of the sale that was coming soon. When we the third time, MACK took really great care of us and our friends that we brought. Thanks MACK hope to see you again~~
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March 2024 by Ashlyn Wright
the workers were very friendly and helpful
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March 2024 by Amy S
Was in the other day looking for hiking boots along with lots of other people. Collin at the Southlake REI was beyond patient and super helpful finding a great boot that fit my needs and also on clearance! His customer service was top notch!
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March 2024 by Charles Hillje II
My wife and daughter each bought a pair of HOKA's from REI. The tread started to separate on both pairs shoes. REI states on their website that if there is a defect with the shoes they can be returned within a year. I took the shoes into the Southlake REI store and the manager would not honor their policy. She questioned me about where the shoes were stored while they weren't being used. Insinuating that if they were left in a garage that the Texas heat would cause the tread glue to release. The shoes WERE NOT STORED in a garage and they were both stored in closets in two different cities. They were not excessively worn and were not used as running shoes (only walking). VERY DISAPPOINTING when the shoes cost $146.00 per pair. Don't have a warranty if your not going to honor it and blame the consumer. Poor customer service.
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February 2024 by teddi zonker
"August" was super helpful with my specific requests for an upcoming trip. I went back a 2nd time and he remembered me and helped me again. The store is clean, organized, well stocked and checkout staff was very kind and helpful...and even adjusted my total with a couple I forgot about! Great quality clothing for my upcoming cold trip!!
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December 2023 by Giovanna Phillips
First time in. Had options for a wide variety of outdoor activities. Great customer service. Bailey was very helpful.
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December 2023 by Gina “G4Grace” Rogers
Store was clean and organized. It was largest REI store that I have been. Friendly service.
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December 2023 by Seunghyuk Noh
I bought a sweat pants and space food. People here were very kind to me
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October 2023 by Meanmachine27
This is a really cool place but yall need to give your customers some damn bags to carry the things they just paid for. It's absolutely ridiculous yall will let someone buy 15-20 things for climbing and yall expect them to carry it all to their car. That's so stupid of yall and yall haven't had bags the last 4 times I have came in. Imma start ringing up all the things and asking about a bag then if yall don't have one I'll just leave. Imma do it every week and yall will have to put up so much unnecessary things that would have sold if you just had a bag.
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September 2023 by yohey. U
Nice place.You can find anything what u want.
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September 2023 by Dingdi Mang (Jasmine)
We have been coming to this location for a few years now. Very clean store, and they have many items in stock every time we visited. What prompted me to write this review is our visit on Aug 23rd. We're shopping for a trip to Iceland and took us awhile to get everything we needed. By the time we were ready for checkout, it was almost closing time. However, we didn't feel rushed at all and the staffs were so nice and the girl at the shoes department was so helpful. The cashier was so kind asking us if we got everything we needed, and if there's anything she could help us get. We truly enjoy shopping at this location. The customer service is always superb!!!
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August 2023 by Claudia Moran
My sister, who’s going through chemo and was having a little trouble getting around, came into the store after me rather than waiting in the car in 100 degree heat. I asked the super friendly staff person at the door if he could get her a chair while I tried on a pair of shoes. He was so kind and got her a camp chair from one of the displays and set it up right in the front of the store. He joked with her and told her she could sit there if she said “Wecome to REI” to everyone who walked in the door. Hilarious. And so kind. I cannot recommend this store highly enough.
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June 2023 by josh griffith
Favorite store in town. The associates cool, helpful and are always well versed in product knowledge.
