This Bank of America location with a Drive-thru ATM is appreciated for its friendly and helpful staff. Customers frequently mention positive experiences with employees like Miss Mabel, Jasmine, Sara, and Luis, who are described as kind, attentive, respectful, and patient. Jasmine, in particular, is praised for her friendliness and excellent service, earning high praise from customers. Sara provided thorough assistance with questions about applying for a credit card and is highly recommended for her great service. Luis was also noted for going above and beyond to help a customer with a complicated situation, demonstrating dedication and care. However, some reviews highlight issues with attitude and service at times. One customer experienced rudeness from a staff member when trying to cash a check, and another mentioned that a different employee was unhelpful and dismissive. Despite these concerns, the overall atmosphere seems to be one of caring and good customer service when staff members are at their best. The bank has taken proactive steps to ensure safety and cleanliness, following CDC guidelines, and adjusts hours as needed for safety. Customers are encouraged to check hours and services online or via the mobile app. Overall, this location is valued for its helpful staff and efforts to serve customers well, though experiences may vary.
Very good service, we arrived with a bad experience at the Green branch, but the staff here was very friendly and efficient.
March 2024
My good service, Miss Mabel was very kind and attentive to my questions and resolved all my doubts, an excellent worker, I recommend her. Thank you for your kind attention Mabel
February 2024
Sara very excellent banker. Very friendly and attentive.
