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“Working with Woodforest is always a smooth and easy experience. Great service, great people. Big thank you Erika At Spring/2920 location for excellent service every time”
“I would like to express my sincere gratitude to the staff a this location namely Joshua and Sophia they were really kind and helpful they show great work ethic and enthusiasm i will always visit here because of the great service you people provide thank you and keep up the good work.”
“Customer is was excellent, I had the opportunity meeting Andera. When I say the service is good with a smile, I actually believe this is a good deal.If I tell you it's cheese on the moon, you best believe bring your crackers. Woodford is the place especially if the service is good as Andrea presented it”
“Local branch has some of the friendliest and most helpful people you can imagine. Certainly a reflection of manager Richard Costa. This brach always greets customers & even returning calls if you have a pressing question. Love this banking partner!”
“Reyna Rubio was outstanding with her customer service!! I couldn't have asked for a better experience. Hands down one of the most professional/helpful people I've ever came across in my lifetime!”
“Good credit union. We usually work with Rachelle Winters. She is great with helping us in what we need. She has helped us on personal loans and rewriting loans. She explains things well and works fast. My kids have also been helped by Rachelle and have been satisfied with her fast responses and professionalism.”
“From the moment I walked into the Spring, Texas branch, I felt welcomed. I was immediately greeted with a friendly smile, and the gentleman up front was eager to help and made sure I was taken care of right away.
I especially want to recognize Stacey for her exceptional customer service. She truly went above and beyond to make sure I received immediate service and, most importantly, a solution. She was helpful, attentive, and genuinely committed to making sure my needs were addressed.
As a member of this credit union, I really appreciate that level of care and commitment. Experiences like this make you feel valued as a member. Thank you to the entire Spring branch, and especially Stacey, for making my experience such a positive one!”
“I came to woodforest, Lucas Kendall was the retail banker. He was very nice and accurate with helping me. He also gave me a better understanding on opening a bank account. He is the guy to go to. 5 stars and more”
“Most awesome personal n tellers! Love this bank! Luis Hernandez always makes me happy just to talk to him. He is just great. Actually like all like Kim,Zee n others. Always tell people to change to what we call our little bank!”
“Stevon Lockerbie is one of the most kindest respectful employees that I have ever worked with at Woodforest. He went above and beyond to help me setting up a difficult account. And I am very thankful for his assistance. Give him a raise.”
“The lady that helped me was Yajahira R. She was able to help me when every other location I went to couldn’t. I’m very grateful she was there and she was very friendly.”
“Katherine from the Sr. Member Service Center at Energy Capital Credit Union was exceptional. She helped me so much throughout the entire process and made everything feel smooth and easy to understand. Katherine was very diligent, patient, and took the time to walk me through every step. I truly appreciated how attentive and professional she was. Customer service like hers makes a big difference. Thank you, Katherine, for all your help! - Maria Ireta”
“I would like to give 10 stars to this Credit Union and Branch the Manager Joshette Jackson, at the Springwoods Village location. She educated me on my finances and helped me build my credit years ago, and of course if fell behind to only reach out to her again and with no hesitation she helped me Succeed again , she provided me with best Customer Service and financial knowledge that anyone could ask for. She is an expert in Finance and she is a Gem all around. Ms. Jo helped me become the person I am financially today and I'm glad to be a part of Energy Capital Credit Union. This was the best decision I could have made with any financial institution. Kudos to Ms. Jo - I feel safe with her and the Credit Union.”
“Went today to set up my teenagers account and Tyler was so friendly, helpful & educational. He was very patient with us & showed my daughter how to use the online app!! He even taught me how to use the track/plan option! Awesome customer service!!! & He’s funny too!!”
“Cindy has been so nice helping me resolve an issue I had on my online bank transfer I did and checked in to make sure my external transfer posted. What I love is that she is bilingual and has helped my Spanish speaking mother with her banking.”
“Everyone (Dave, Adam, Rhonda, etc) in the office is very customer oriented, kind, tactful, accommodating, knowledgeable and efficient. It’s very pleasant experience to do business in that office. Way to go!”
“Madalyn G was amazing! I highly encourage everyone to come in and explore their options. She was professional and accommodating, especially to my small child and me, and provided the answers I needed. While we all have business needs, it's important to maintain the human connection. Overall, it was a phenomenal experience. Thank you! 🙏🏽”
“We worked other Justin Ovalle and he made the whole process very easy. He was well informed, communicative, and kind. We would highly recommend this branch to any friend or family member. The internet was lagging that day which wasn’t their fault but he accommodated to make it easier for us to complete the transaction that day.”
“Super staff! Taunya is a gem of an employee. Saw me rushing to make the 5:00pm cut off, took me in without hesitation to make a deposit. Awesome customer service.”
“I normally dont leave a review but this branch had exceptional service. Sherry is the best! She needs a fat raise for her amazing attitude and professionalism. Mr. Enriquez also went above and beyond to make sure i was happy. Ive been with amegy 11 years and wish i had came to this branch sooner”
“Manuel Meras is amazing! His customer service is phenomenal. Though there is an Amegy location closer to where I live at, I go this specific location because I always have a wonderful experience. Manuel is patient, kind and understanding.
Valerija Reynolds”
Open 24 hours
7801 Louetta Rd, Spring
Banks
“I’ve been with Region’s Bank for almost 40 years and I’ve never experienced any problems. The service has always been exceptional. I didn’t receive this type of service from the bank I transferred from.”
“Regions bank at Champion Forest and 99. The best staff, always courteous and willing to assist you. Make you feel like you are important to them. Inform you of programs the bank has to offer whether business or personal. Keep up the good work!!!”
“When Tragedy Struck at the commercial drive thru with an unexpected GUST 💨 of wind which blew a decent chunk of a cash deposit RIGHT OUT OF THE DEPO. Box!!! The Seal Team 6 of 20$ recovery squad came out and helped me locate my laaassssttttt 20 that was still not wanting to be found and I can only say is a thousand thank yous and it will never be enough,
they did not have to but they did
Going ABOVE AND BEYOND
MASSIVE THANKS to the kind and caring people of First Financial Bank (Birnhamwoods and the 99)”
“I LOVE and have found No negative things to say about Frost Bank Springwoods. I was with a horrible big bank for 39 years with NO local customer service, hours on phone to correct their mistakes that their computer made! Frost Bank’s Long history (150 years) of care and superb Customer service surpasses Any experience I have had at multiple banks! Chris and Tiffany at Springwoods Frost are Exceptional. I walk into a smile, welcome (my name), and what can we do for you today. I was in Shock the 1st times I banked there! I hadn’t had 10% of that care and customer service at any other bank in decades. It’s very refreshing to be able to take care of business at the Local bank, or call them and they answer during open hours, not with long phone calls, talking to a call center or having to start with a computer asking you ridiculous questions just to talk to a CS agent. I’d referred Everyone to Frost Bank! Same experience at Woodlands Frost.”
“I wanted to express my gratitude for the outstanding service I received from Mrs. Maria. She went above and beyond by explaining how paying more toward my principal could significantly reduce my minimum payment. As a single mom, I was thrilled to hear this, knowing it would free up extra cash to support my family. It’s tellers like Mrs. Maria who truly make a difference in my day and make banking a positive experience. Her kindness and attention to detail mean so much—thank you!”
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“I just would like to share my experience today at this branch. I worked with Paisley she was very upbeat, enthusiastic and well informed. She answered all of my questions. She also explained how the account set up works and got me to finally open up an actual bank account instead of the online banking that I was previously using. I personally thinks she deserves a raise for her immaculate customer service skills”