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March 2024 by Belle L.
I was harassed by a manager named Grace. I sat in the front living room area and noticed a lot of other customers complaining. One said the tv didn't work and could not change channels in their room. Another complained how the meeting room was trashed when they had a scheduled meeting to begin at a certain time. Also the bathroom by the elevator was dirty and not well maintained. The manager named Grace also yelled at me across the room in front of strangers asking if I stayed at the hotel. Everyone looked at me. She scolded me like a child saying I could not eat anything there if I was only renting a room there. It was totally unprofessional and unnecessary when when she could have asked me in a kinder way. Grace has no grace.
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March 2024 by Vincent B.
While all the staff were polite and professional it is overpriced for comfort and quietness. The pillows were the size of sofa pillows and high and hard. Our unit was by the side stairs and door and heard foot traffic and banging doors all night. Also, seriously, had a difficult time washing our faces because of poor water pressure.
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February 2024 by Ismael Gomez
Rachel was amazing at time of check
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February 2024 by Austin Dorning
Great place to have you vehicle stolen ! No security and very common ! Get a kill switch or stay else whereSafety: Lack of vehicles get stolen and very common .
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February 2024 by Bernadette Lowe-Fortson
Food & drinks: Close to a lot of great restaurants and a Walmart.
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February 2024 by Marlene Haworth
Just overbite while paint aroma disapatted.Nearby activities: Across street from Walmart mini mall with shopping and eateries, mostly fast food.Rock climbing, nail saloon, movie theaters. Pretty close 2 many things.Extremely friendly staff and believe free breakfast and in room refrigerator and coffee makers.Great bang bang your buck. Am having a visit from a Bible sister I haven't seen in over 15 years and Thats Where She is Going to Stay.Noteworthy details: Rite off I45
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January 2024 by Pete Juarez
Well where do I start: From the start the young lady at the front desk and attitude, but ok gave her the benefit of the doubt.My wife & I stayed there this past weekend , Sat - MondayConfirmation # 551320974First the T.V didn't work , no dial tone for phone. Talk to the same young lady in the morning - ok so we came back to the hotel a couple of hours , she got us another room but after going back to the counter (3) times she keep scanning the cards for us to try . So after the (4) time trying the door my wife finally went up front to request another room this same young lady gave her another room just basically just slid the cards to her an NEVER DID SHE APOLOGIZE OR ANYTHING OF THAT NATURE. NO CUSTOMER SSERVICE AT ALL. She acted like she owned the place. So needless to say we'll never stay there again, and of course will tell everyone about our experience at your Hotel.Pete Juarez
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January 2024 by Scott LeBlanc
Very clean and wonderful frontdesk staff.
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December 2023 by Cindy N
I stayed there about 3 nights and im grateful i didn't have any major problems but little ones, i could get over, yes. Some things they can improve like, the water pressure on the bathroom sink was low, the bathtub would quickly flood when using it, the window didn’t have a curtain that slides to close it. The only privacy curtain was white and thin, made me uncomfortable to do anything outside the restroom. And lastly that surprise charge when I checked in… I thought i paid everything before, wasn’t notified about a $30 charge just in case i “ruined” anything. And I obviously didn’t im not sure if i will refunded that because everything is good. Will continue to check on that.
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November 2023 by Erin Facey (Wishmiss)
We stayed here one night after a long day down on the coast before driving back home. The check-in was wonderful, Rachel was so sweet. The breakfast was good and filling. Our bed was very firm which was neither good nor bad and the price was great ??Rooms: The room was a nice size and well appointed. It was clean with no weird smells or anything like that. There was a small black stain on our sheets that I recognized from experience as being mascara or eyeliner someone must have dropped so that was no big deal. The chair and such were also comfortable. The room did seem a little warm even with the AC on but it could have just been the time of year.Food & drinks: Breakfast was really good, they had eggs, bacon, and biscuits. Plus the normal of bread, muffins, cereal, yogurt, and such. Also, can't forget the waffle TX shaped with a heart ❤️ and you can't go wrong.
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November 2023 by Syreeta “Chef ReeRee” Ferdinand
Ive been here 2 nights and haven't been had a good night's sleep yet. Worst damn bed like sleeping on bricks. Is not going to make my list. Room is ok, the carpet is old but overall ok. And the tv is not a smart tv. I had to purchase a firestick....ugh! Do better. I'm pissed I have two more nights left.I can't post my room but I'm here 2nd floor.
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October 2023 by AJ Davis
ETA: The afternoon desk staff was able to do a workaround to make sure we had working internet. He was very helpful, especially after reaching out to multiple customer support options the night prior.------The hotel was about what we expected for price/location/cleanliness. We were disappointed that the Internet was not functional for over 12 hours, so we weren't able to get work done at the hotel.We alerted three different people to the issue:The front desk person said she couldn't do anything about it.I waited on hold with the customer service via phone for 20 min only to be told they can't do anything about it.I emailed the manager and didn't hear back.No one claims responsibility for keeping a basic amenity working (and the solution is simple: restart the router).Noteworthy details: Internet doesn't work
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October 2023 by David York
The hotel was centrally located to where I was visiting, good for restaurants and shopping. The hotel was is clean and well maintained. Value was very good service was very friendly. Nice place to stayRooms: Clean, well maintained comfortableFood & drinks: Restaurants and bars are near by and a lot of choices
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September 2023 by Maggie Grant-brown
We walked out due to conditions ! First the electronic keys didn’t work on 2 rooms ! then the room electrics didn’t work ! Was transferred to another room which also had electrics not working and no air con Manageresses attitude was terrible very rude! After 30yrs of using best western This hotel clinched it ! Never again I have never in over 30yrs of travelling been in such a badly run hotel ! And have never had to walk out and find somewhere else because of the state of the rooms !Rooms: Looks good on the surface but actually Terrible ! Nothing works ! electrics not working properly or nit at all in both rooms we were allocated ! so We didn’t stay !Safety: Not sure ? safe ? Due to the electrics not working properly and the manageress ( obviously not an electrician ) trying to fix things !!Food & drinks: ! Didn’t stay long enough to find out left after seeing the condition of the rooms ,Noteworthy details: Hotel Not up to standard . this was both a business and pleasure stay ! It looks good on the surface but nothing works in the rooms we were allocated , so could not even use the WiFi for business ! No lights tv nothing ! had it been just 1 room it could be put down to unlucky but both rooms ? Plus as we were leaving we overheard another customer reporting things not working in his room either ! Plus We found the management rude when we justifiably decided to leave and get our money back due to nothing working (even the lights ) in 1 room even the air con was not working ! plus other services in both rooms the attitude from the manageress changed to rude and negative ! ! we were left standing in the hall for ages while they processed our refund but refused to give us proof or receipts or even a photo copy of the refund ! So we may have to take this farther if we do not receive it !
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September 2023 by GC Galindo
The Main reason we stay at this hotel was the pool is open till 10pm... I definitely recommend this hotel 100%! Too many great things I can say about it.. reasonable price,hot food in the morning, great customer service, very clean rooms and the whole hotel too..Rooms: Very clean and smell very clean tooSafety: At the pool they have posted signs clearly that parents have to attend their kids love thatFood & drinks: Everything's very deliciousNoteworthy details: The only thing is y'all need new chairs in the dining room area that's all
