GameStop is a business with mixed reviews based on recent customer experiences. Some customers report excellent service, describing staff as respectful, polite, efficient, patient, and knowledgeable, with one interaction noted for completely saving a holiday. These positive reviews highlight a great team and a location that has won business for life. The business states it has new management and plenty of items, aiming to exceed expectations. However, other customers report issues with store hours and accessibility, mentioning instances of being unable to complete a trade despite the store appearing open and calls going unanswered.