-
August 2023 by Boss Lady
Would give 0 if i could. The one on FM2920 worse ever!!....Very, very poor service and rude employees. Waited in drive thru for 10 minutes, and I was the only car there! Had to continue to hit call button and blow my horn for assistance. She finally came to window, and said she would be with me in a minute, another 10 minutes passed. I started to push call button and blow horn again, she came back to window, I just asked for y money back!!
-
June 2023 by A K
I refinanced a vehicle loan with Shell FCU. They don't accept ACH payments. The only option is to link my bank acct with their app which gives them access to my acct balance. Nope. Im forced to mail my payments to their Deer Park branch.
-
May 2023 by Ronald Layne
“When you bank with us you’re family”I’ve been banking with Shell for over 5years.For checking services, if that’s all you need… then they can handle that just fine.But for anything outside of that, “unfortunately we can’t help with that” is all I’ve experienced.Before I posted this review, I called the customer service hoping that maybe they would have a different response.They really should change their catch phrase, because I don’t think they’ll change the service.
-
April 2023 by Yu B2B
Thuy made my mother's auto refinance so easy and quick! Bonus $250 was in her Savings that same week! I will be opening an account with Shell FCU soon! You are awesome Thuy! Thank you!!
-
March 2023 by magnena jones
They give the best rates with so much ease. But after approval its hard to get question answered they are so busy.
-
March 2023 by Millenium Mom
Very good service,they have popcorn ? and movie if you have to wait ? but usually there is not too many people waiting.
-
February 2023 by Zobeida Cardiel
Initially signed up at this location (9 years ago) given that it’s in my area but man this location has gone down bad.To the point where my husband and i want to cut ties and bank else where. To many mistakes have been made on there behave and repeatedly. Since October we have been giving payments to a credit card and they aren’t even putting it towards it so for 4 months I basically never made a payment because the teller didn’t do it’s job by putting that towards the correct account. Which is clearly written on the form and verbally told. This happened before so it’s not the first time. Pasadena is a far drive from spring so I won’t be able to drive down frequently so I’m sorry shell fcu you have disappointed me and my husband and we are upset we have to deal with the “late payments notice and fees not to mention out CREDIT reports” saying we aren’t good payers when we are in fact. You just never posted to our account. KEEP YOUR RECEIPTS PEOPLE that’s probably the only thing that has saved us still waiting on a manger to contact us 4 business days later.
-
January 2023 by Zobeida C.
Initially signed up at this location (9 years ago) given that it's in my area but man this location has gone down bad. To the point where my husband and i want to cut ties and bank else where. To many mistakes have been made on there behave and repeatedly. Since October we have been giving payments to a credit card and they aren't even putting it towards it so for 4 months I basically never made a payment because the teller didn't do it's job by putting that towards the correct account. Which is clearly written on the form and verbally told. This happened before so it's not the first time. Pasadena is a far drive from spring so I won't be able to drive down frequently so I'm sorry shell fcu you have disappointed me and my husband and we are upset we have to deal with the "late payments notice and fees not to mention our CREDIT reports" saying we aren't good payers when we are in fact. You just never posted to our account. KEEP YOUR RECEIPTS PEOPLE that's probably the only thing that has saved us still waiting on a manger to contact us 4 business days later.
-
December 2022 by kelly garcia
If I could I would give them 0 starsI deposited a check around October went today to withdraw money they stated that there was nothing in my account regarding that check. I gave them an estimate around what day I went and time. They never found my check. HOW can you lose, misplace a check?!!! I clearly went in person to deposit my check this is my college money! For them to not have anything ?!! They did state the time I went to deposit my check it was going to take a couple days for it to be in my account I said it was fine I didn’t need my money at that time, NOW I need it for my classes and they don’t have it?!! Absolutely not!! they need to resolve this. I can’t even believe it my mom even closed her account with them and never again will we go back!
-
December 2022 by Brian S.
Terrible customer service at the Katy facility. Don't go there. Don't live up to their advertising
-
November 2022 by Preston Benson
Incompetent staff, no one seems to know how to cash/deposit/sign over a third party insurance check. You would think the bank would want me to fix the car since they hold the lien. I will be refinancing my loan as soon as they figure out how to process an insurance payment! And closing my accounts. Even though I have 30+ automatic payment’s, I will update all of the companies with my new account information. I have been a customer with this branch for 8 years and have had nothing but problems. Find another bank, this one is worthless!
-
September 2022 by Rey Diaz
Waste of time. Need staff to be trained and know there stuff. Waiting to open an account to then tell me I can’t use my out of State drivers license. Receptionist saw that the DL was out of State. Just a joke!
-
August 2022 by Jazmyne Jones
Absolute WORST financial institution EVER. I’ll be refinancing my car and shutting down my accounts. Thank you all for nothing. Would give 0 stars if I could.
-
August 2022 by Erwin Cooper
Shell Credit Union is a very Excellent Credit Union is very helpful and give great reward to it's Members and New incoming Members.
-
April 2022 by Chason Cooper
Worst bank/ credit union i have ever had!Can buy anything from walmart without calling them or else your purchase will be denied.I thought my bills were paid until i started getting last payments because for some reason the account and routing numbers are wrong and will not work and no one thiught it would be a good idea to tell me about this before hand. This is for all accounts im at work right and had to call them because my wife is trying to order groceries this is ridiculous. Will be closing my account here.
