The U-Haul Neighborhood Dealer offers a mixed experience. While the facility is described as beautiful, well-organized, and very clean, the customer service has been criticized as poor, with a lack of accommodation and friendliness, especially for disabled customers. The process of picking up the rental truck is reported to be cumbersome, requiring the use of an app and the removal of a large sun visor. However, one reviewer had a positive experience, praising the friendly lady who helped them with the trailer. Overall, the reviews suggest a business that provides adequate facilities but could benefit from improvements in customer service and accessibility.
Susan was wonderful! 10/10 recommend! She was prompt and even though I opted for mobile check in, she stepped in and helped process everything. You are more than appreciated! She was so sweet and personable!
December 2025
Very friendly and helpful. The truck was very clean, like had been detailed.
December 2025
10/10 Highly recommend! Great customer service and easy process!
