The U-Haul Neighborhood Dealer offers a mixed experience. While the facility is described as beautiful, well-organized, and very clean, the customer service has been criticized as poor, with a lack of accommodation and friendliness, especially for disabled customers. The process of picking up the rental truck is reported to be cumbersome, requiring the use of an app and the removal of a large sun visor. However, one reviewer had a positive experience, praising the friendly lady who helped them with the trailer. Overall, the reviews suggest a business that provides adequate facilities but could benefit from improvements in customer service and accessibility.
Very friendly and helpful. The truck was very clean, like had been detailed.
December 2025
10/10 Highly recommend! Great customer service and easy process!
March 2025
Susan is absolutely amazing. She made a very stressful move easy and simple. This goes along way these days especially when there is so much stress. i highly recommend!
