-
August 2025 by Abigail Negrete
8/7/2025 I went in to do an exchange and two returns, planning to use the store credit toward another purchase. The cashier barely helped, she just pointed to the general section instead of showing me where the item that i wanted to do the exchange with was, then gave me a rude look when I couldn’t find it. She also mishandled my returns, initially trying to refund one to my card despite me asking for store credit, and acted unsure about applying both return credits to my purchase. When I asked about using an online gift card, she said, “I don’t know” with no attempt to check or ask a manager. To top it off, with 15 minutes left until closing, she told her coworker, “We need to close those doors,” in a tone that made it obvious she was done dealing with customers, even though there were still 15 minutes left before closing. I didn’t want to cause a fuss since I was short on time, but I left feeling really annoyed and unwelcome. This isn’t the kind of service I expect from Ulta, and honestly, it’s making me think twice about coming back to this store.
-
August 2025 by Wontura Green
My experience with Jamie Baker was phenomenal! She was attentive to my question about my skin and lip care. Thank you for giving me this experience.
-
August 2025 by Maria Mendoza
Terrible service. The woman handing out shopping bags at the entrance today, Tuesday, August 5th, didn't even move to help the few people inside the store, and none of the people wearing black were helpful. I went to buy a perfume, and no one came over to help. The perfume section was empty, and the shelves were dirty.
-
July 2025 by Shelby Wright
The best Ulta!! Everyone here is always so helpful & friendly
-
July 2025 by Lisa Pina
I love shopping here. As soon as you walk in, someone offers to help you find a product that's right for whatever you're looking for. They are helpful at suggesting makeup and skincare without pressure to buy anything. I can get lost in here for a few hours, the product choices are amazing. I know I am getting more than what I pay for.
-
July 2025 by Leah Cabble
I came to the store to get my birthday freebie. While standing in line, I was looking at the birthday freebies they had displayed on the shelf near the checkout. I grabbed the travel size perfume to see what brand it was, and immediately got yelled at by a lady with the pink hair. This was embarrassing because the tone in her voice made it seem as if we were going to steal when we were just looking. Due to the embarrassment my daughters and I ended up leaving.
-
June 2025 by Danielle Diaz
Customer service was HORRIBLE here, the store manager needs to overlook their staff and how they make customers feel
-
June 2025 by Paula andrea Lara cano
Worst location ever! They don't respect appointments, they waste your time, they don't give you solutions. never schedule any service here.
-
June 2025 by Debra Moy
I went to get my hair styled by Evan. He is amazing!!! A perfectionist. I am 72 and this is the best haircut I have ever had. Also, every time I go to Ulta I am greeted and never have any issues getting the help I need.
-
May 2025 by Erika Aguilar
People use the curbside pickup to park and go shopping inside. I’ve ordered for pickup and there is nowhere to park. I was there like 15min and left…
-
May 2025 by Lucinda Holden
Very good service, and the exact makeup I was looking for!
-
April 2025 by John Smith
Love it
-
April 2025 by keyane fleming
Me and my bestfriend was going to Ulta for the first time to look at Serena Williams product WYN ,When We met the most amazing employees name Jamie Baker and Genesis. They help me feel very comfortable and welcomed also gave me tips as a beginner doing make up. These employees need a raise A1 customer service
-
March 2025 by Joce Campoverde
Seems like it is a common thing based on previous reviews. I greeted front associates as I walked in, no response. I waited in line (no one was in front of me) the two short and chunky associates (if I had their name I would use that instead of these descriptions) ignored me for about five minutes. While doing my return they kept looking at me as if I was crazy and seemed to be making jokes as I shopped. These ladies seem to probably not like themselves very much that they have to be rude to others despite someone being polite and patient. The store itself did not have testers for a loooot of perfumes and they needed to restock a lot of items as well. The lady who completed my purchase in the end, chick with red hair, was ver nice. I’ve been to this store before and had I believe positive experiences but those two short chunky ladies should learn to fix their insecurities to avoid being so spiteful to others
-
March 2025 by Blue-eyed- Beauty
I have been racial profiled at this store twice and followed by their pitiful looking security guard. I get there’s a lot of theft. However, everyone do not steal. I walked out empty handed and spent my money elsewhere. I would rather inconvenience myself and drive to the willowbrook location.
