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March 2024 by Tiffany Cloud
Very helpful staff; great selection of products
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February 2024 by ShaQuria Evans (7AT8)
I come to this location when I can but I've been switching it up to go to Sephora in kohls down the way... and I remember why. This place has what you need but it is poorly maintained. Dusty displays, dingy items and used makeup. Just make sure you take your time and look over everything before walking to the counter. Good store, nice staff but poor maintenance.
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February 2024 by Laly Luna
Makeup was Unorganized and gross. No testers stalked. Trash was filled. Inattentive staff. Super rude except for a lady with braids(but she didn’t even assist me). Any ulta location beats this one.
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February 2024 by Whitley Taylor
The customer service at this location is awesome! I went in for ruby woo by Mac, they were out but one of the associates recommended MVP by fenty. It looks soooo good and she really went out of her way to help me. They are out of stock on some things some times but the customer service is so awesome and I love when associates give recommendation instead of blowing you off when they don’t have what you came for. I can’t remember the name of the lady who helped me but she was a black woman with braids. I assume she was the manager. But thank you so much for being helpful and friendly.
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January 2024 by Janka W
I was just needed to foundation, but every brand I wanted to try IT WAS OUT. 5 different labels and ALL OUT- clinic, lancome..... Please help these managers order to stock. I ended up buyer Maybelline brand. Cashiers could be a little nicer...I guess I will try another store.
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December 2023 by Brittney Torres
Mrs. Gale is a vibe! Awesome customer service!
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November 2023 by Cynthia Bazaldua
Great service super helpful girls i definitely recommend this location!Keep up the great swrvice!
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November 2023 by Michelle Biz
I was profiled!! Out of all the white women that was in there the security was following me a black woman everywhere I went he was constantly following me like I’m gonna steal in a bright orange hoodie. I’m a professional MUA and have been to many Ulta’s and never experienced that I was very uncomfortable! & would not spend my money there again!
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October 2023 by Carolyn Wolfe
Returned my Venus order at their happy returns kiosk
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October 2023 by Jestine Jonel
I recently went in today to look for some new skincare and although I was aware of what I wanted to purchase I was not greeted nor asked for assistance by any employee. There was another black girl at the register who I eventually approached after being passed by 2-3 employees. The young lady that I spoke to at the register was extremely pleasant and helpful but I don’t recall her name. Not to mention that the other employees not only ignored me but they had enough time to communicate whatever into the walkie which indicates that they were able to speak but chose not to. The store had lot’s of customers and they had one young lady on the register which is INSANELY SELFISH. This would be the second location that I’ve experienced this specifically from employees who aren’t women of color, they seem to have an issue with conversing with clients who don’t look like them which is strange. Bottom line is, just acknowledging that someone is in the store and not just for loss prevention reasons but for the SAKE of providing customer service really goes a long way. Ulta needs to do a better job at evaluating who they put in positions to run these stores because it’s distasteful.
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October 2023 by Vane Jeanpierre
Evan is the best for hair color, he is very professional and recommends the best option to take care of your hair and make it look beautiful!
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August 2023 by Kiersten
Went in to do some shopping for new makeup. Upon entering I was greeted by NO ONE, although serval sale associates made eye contact with me. First red flag! I asked an associate if she could color match me. The young lady was very friendly however clearly unknowledgeable. I am POC and the young lady wasn’t. After realizing she didn’t know what she was doing she had ME, the customer! follow her around the store as she pleaded with her colleagues to better assistance me. One lady literally told her no as she looked at me laughing. I felt so discriminated against and embarrassed. I simple made my return and left. I advise any POC to stay far away from this place.
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July 2023 by Ty Harrell
Thankful for Brianna for all the help with my purchases! She has a great personality and really friendly, she made shopping there really easy. Also Gina at the cash register was very nice and welcoming! This store has the best team members. :)
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July 2023 by Virginia Abad
Brianna j. At this location was AMAZING. She was the best customer service we’ve ever had at Ultas. I was with my daughter just looking around at she made her day!! I know customer service can be hard at times and people forget everyone is human. Brianna was just great.
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May 2023 by Daisy Flores
I will still keep shopping just at a different location where they know what they are doing. I wanted use my 10 off on 40 purchase and she said I could not even divide my 200 purchase because I had already used a 20 percent off. I didn't want to argue so I made my purchase with my 20 percent off, this is what I call lazy and it was not a busy day no long line. Next time I will just take extra steps and tell my daughter to make a separate purchase for me and I understand they are not allowed to use stacked coupons on one transaction.
