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September 2023 by Ambreen Kassam
Excellent service
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August 2023 by Yolanda R.
I visited Crown Trophy and ask for a plaque for a retiring teacher. I needed a fast turn around time and they did a very special job and fast. They were able to fulfill my custom order exactly as I wanted and they had it done the very next day when I needed it! I am sure that I couldn't find a better place to do this plaque without asking me for more money to be ready for the next day. They are very kind and responded immediately. I am very grateful and impressed with their work. I recommend 10/10.
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April 2023 by Lawrence W.
I usually don't write reviews on businesses, however I must share my experience with dealing with Crown Trophy in Stafford, TX. I initially called the store to inquire about a trophy I saw on their website and a gentleman answered the phone. I shared with him that I was looking for a particular item and if he could turn the product around in 2-3 business days. He asked me the product name and item# and placed me on hold. When he returned to the phone, he shared with me that the item was NOT in stock and that he would have to order the item; and it wouldn't be back in time. I said fine. So we concluded the call. Well I contacted another vendor and found a similiar trophy, they didn't have the inserts so I called back to Crown Trophy and spoke with a lady by the name of Emily. I told her that I found sculptures somewhere else, however I needed inserts & engraving. She told me that they would have to basically upcharge me for the inserts and engraving since I was getting the trophy somewhere else. I shared with her that I called a few minutes prior and a gentleman told me they didn't have what I wanted in stock. So she asked what I was looking for and offered a similiar product and stated that she would take care of me - to simply ask for her when I arrived [There's a reason she stated to ask for her - just keep reading!]. So I shared with her that I would be by later that afternoon or the next day. So I knew I needed the item in a couple days, therefore I drove over to the shop that afternoon. [Fact: According to their online profile on Yelp (how I found them) and in big bold letters on their front doors, it states they close at 6pm.] I arrived at the shop at around 4:55pm and was greeted by Lisa. Lisa asked if she could help me and I asked her to speak with Emily. Then Lisa made a comment, that "yeah...Emily is the nice one!" Lisa went to the back to tell Emily that a gentleman was out front to see her. I could her the exchange between the two and Emily stated to her what I was looking for. As I perused the shop, I ran across a few items. Lisa asked what I was looking for and I shared the type of award I was interested in purchasing. Lisa said hold on let me go to the back and pull a few items. When she returned, Lisa had the 'original item' I called earlier about in hand. Please keep in mind -the gentleman stated that he didn't have the item in stock and would have to order them. I shared with her that I called earlier about that particular item and was told you didn't have it. Her response was he doesn't know what he's talking about and don't know what we have in stock. So I asked if they had four-because I needed four! She said let me check ~ she went to the back never to come back to confirm they had four in stock. She returned with all four items in hand ready for purchase. She initially told me the price was $42.21. I asked her if she included tax and she said yes. When I asked her to remove the tax because we were a tax-exempt entity, she told me that they typically need 5-7 days lead time to process order; and I questioned what purpose that had with removing taxes. I asked if it took 5-7 days to remove taxes and she told me that I would have to file with the State to get the taxes returned to me. It was clear and evident she was not listening because when I asked her to stop talking over me and listen to the question being asked, she asked me to email her the tax exempt info. After we resolved that situation, she proceeded to charge me an additional $8.00 after she was asked to remove the taxes. I failed to mention that she made comments about it being after 5pm during our interaction (I'll share why later!) She then goes to the back and is processing the order and then this guy comes out & begins to question me about the tax exempt form and tells me I was filling the form out incorrectly. I shared with him the process we use. NOTE: If he had read the form he would seen the verbiage directly under the form title to know that the inf
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April 2023 by Samuel Smith
Crown Trophy done a excellent job for me I love it. Thanks Smitty ?.
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March 2023 by Ny La
Very professional. Competitive price. Quick turnaround. Great customer service.
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December 2022 by Sterling D
Our company uses them regularly, great people!
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December 2022 by S D
Our company uses them regularly, great people!
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March 2022 by Rachel Perez
Very happy with the speedy service I received here. They were able to get a last minute order out in record time. I will be bringing more of my business to them in the future. Everyone was very nice and helpful.
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February 2022 by Danny G.
Herman and the team at Crown Trophy did a phenomenal job executing our vision for the achievement award we presented to iur customer. Due to an issue with another supplier, we were in quite a bind to get this done in a limited amount of time. Herman and his team stepped up, and showed out, and delivered a good quality product that we're proud to present. Dont hesitate to trust Crown trophy for your various award needs!!!
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January 2022 by Julianne Woody
They looked really cool, the front desk man did me a solid and let me use the bathroom. He is pretty awesome. I highly recommend going to this establishment and buying you and a loved one a trophy bc you are awesome, and it looks like some pretty snazzy trophies
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August 2021 by T L.
This place is "hit or miss"... you never know what you're gonna get with respect to service... first experience was great... second one sucked. All I can say is.. get confirmation and proofs! And stay on top of them!
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July 2021 by Lonnie ogdn
Professional, staff very helpful in providing custom services. Quick quality design. What you saw,is what you got. I would recommend this company.
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May 2020 by Stella S.
This company is awesome! The employees are friendly and very helpful. Turnaround time was super quick! I placed my order late on Wednesday afternoon just before they closed and was surprised to receive an email by 1:30 on Thursday that my order was ready for pick-up. I highly recommend using Crown Trophy for your awards, trophies, plaques, medals, etc.
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January 2020 by Sheryl Thomas
Everything you need as far as trophies and awards!!! I buy all of our awards and badges for our BOD here!!
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November 2019 by Cody Haverfield
Herman the owner is very personable and helped me get my awards in a pinch
