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February 2024 by Greg Montalbano
Friendly service
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February 2024 by shyam dixit
This fire stone location is doing awesome. The guy name Carlos awesome employee. He’s giving excellent customer service and honest advice with what customers needs for them vehicle and what benefits them best also always greet with smile and get done in timely manner. All other staff also friendly and hardworking people. I recommend this location to my friend and family and every one else who read my comment here I always specially come to this location for my car needs because of staff and them honesty.
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January 2024 by Kathleen Palmer
The location is perfect. I can drop my car off and walk home
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January 2024 by Mariah
Absolutely pathetic business. Took my Tesla for a tire rotation, and not until after returning for pickup hours later and paying realized they hadn’t actually rotated the tires!! Had to pull up pictures taken the week prior and zoom in to each tire to prove my point before being told it was a “mistake” and they could do it right then for me. Obviously passed on them getting anywhere near the car any further. Anybody willing to lie that blatantly should be put out of business.
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January 2024 by Tonya Rundless
manager is always welcoming, warm, friendly and polite.
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December 2023 by Terri Allen
Mr. Carlos and his staff are friendly and knowledgeable. They are my neighborhood complete auto service It is my pleasure to do business with them.
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November 2023 by Shabana Lalani
One of the worst service someone can have went to replace tire and oil change car was making engine noise we drove all the way from Houston to atlanta and happen to show to mechanic and came to this surprise. Worst mechanic and service never recommending this place and this kind of service where u put someone in trouble. Unprofessional way with high price. Just coz u don’t want to change filter they do this.
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November 2023 by Houston Astros
I've been to this location multiple times, and each time I'm disappointed to say the least. I've dropped my vehicle off at 7 a.m..... 8am.....9.am.... doesn't matter, have yet to get my vehicle back before 6- 6:30 each time. An oil change, alignment, and brake checks are simple tasks, yet I've been waiting 8 hours and counting for my vehicle. I come here for the convenience of the location ,but at this point it's more an inconvenience to keep coming...avoid this location if you are able
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October 2023 by Angelo Varikkattu
Do not come here unless you would like your time to be wasted. This is not my closest firestone and I decided to drive half an hour from home because I called this place to get an estimated time for a simple tire rotation and alignment, and was originally told that they could have it done for me in 1.5 hours. When I got there I was told it would be two hours. I decided to be in the local area since two hours didn't seem like a lot. When I came back, to my surprise my car was in the same position that I parked it in and was told that they only have two technicians and told me that it would take the rest of the day. I have also seen other people complain about the shortage of technicians. If this was the case, why give a wait time you cannot keep? I could have gone to the firestone near my home and not drive this far. VERY unsatisfied.Services: Tires
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August 2023 by Anthony Dye
If I could give less than one star for the service that I received at this location, I would. I scheduled an appointment with Tahana only to be told when I arrived that I could not be seen because they only had one tech. I have never encountered someone so rude. Customer service is obviously not a priority for this location at all.Service: Tires
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July 2023 by Ari Hwang
Worst possible place to get your car tires installed. Spoke to Carlos and was unprofessional. Was very reluctant to complete an order by caradvise. Told me mounting existing tpms sensors onto new rims was a liability and against the company policy. Then said you need your car there in order to process the order. It's against company policy to bring your rims using another car .... Ignorant manager terrible company please avoid this place
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July 2023 by Kevin Steele
I called this place for a quick quote and they had no problem in assisting. If we don't sell the car we will use this place!!! Nice people on the phone.
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July 2023 by SADE REVTY
Terrible place loud rap music on the whole time…had a item stolen fb sherrifs are involved … find a better Firestone than this one!!Service: Wheel alignment
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May 2023 by Adam Thaler
Initially I had an issue with the fact that they had my car for over an hour trying to find the wheel lock. But they redeemed themselves and didn't charge me when one one my new tires was damaged and they had to unmount and remount the old one
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April 2023 by syhari
Carlos has no idea what he is doing there. He is clueless. I asked him about what is the oil change interval. He says my car automatically comes up with that info. He tries to sell wiper blade, filters, etc which I rejected and he asks if I need free brake inspection. I said fine. But he never bothers to call me to let me know car is ready until I call him. Also, when I asked about result of brake inspection. He just shrugs it off without sharing any details. I really doubt if brakes were even checked. He is only interested in selling which I understand. But be responsible.Services: Oil change
