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February 2024 by benjamin uy
Fast Professional Service. Very Satisfied
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January 2024 by sassychiao
Great customer service!!!
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December 2023 by Terry Dunn
DO NOT CONSIDER FROST BANK OR FROST INVESTMENT COMPANIES unless your plan is to lose money.My examples: In 2022 I purchased a $500.00 Roth IRA. 18 months later I received $325.78 for the Roth IRA after losses and account closing fees. Checking account balances under $1500 will get you an $8.00 monthly service fee.Please check around for numerous other investment companies for your money or investments.There are too many other companies out there that will not steal your money with hidden fees and time-consuming delays that eat up your savings. I finally completed a transfer of a large IRA out of Frost Investments to a major insurance company, in response to severe financial losses over the past couple of years. Numerous delays in the transfer, lasting several weeks, cost me a loss of value to my accounts, along with numerous account closure fees. Basically, the delayed transfer cost me tens of thousands of dollars. I have since found that most other investment companies would liquidate and transfer funds within one week.Think Frost is a worthy investment? DON'T BANK ON IT!
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October 2023 by Ivan Barahona
Super friendly customer service every time I go. Special shouout to Raymond who took the time to sit down with me personally and guide me through a process I was new to. Always a very pleasant experience.
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August 2023 by Thomas Torres
Today I went in with problems that I couldn't solve by myself and the New Teller LaShawn Miller was a Great Assit to me. She corrected my wrong and did so very Patiently and Friendly....So I personally say "Thank You Friend" and recommend her service when you go in....
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September 2022 by B J
Always fast and always got my money
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July 2022 by Keith Blaze
Great Customer Service.
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November 2021 by M Sid
Really disappointed with the service received and the run around given due to an error by Frost Bank. The representative made my account negative and my scheduled payment was returned due to the CS error who told me not to worry about the negative, But failed to mention that they would return auto-payments. Now Frost won’t reimburse for NSF fees charged by the retailer due to Frost banks error.
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December 2020 by Charles Wickliffe
A very humane Bank
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August 2020 by Regina Colemon
I am truly satisfied with the amazing customer service at this location. The associates are very professional.
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December 2019 by Asabe H.
Lovely customer service! Was in and out . Transaction was pretty fast . Did not have to wait long . Bank had lots of tellers available to help
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October 2019 by Kirk D.
I love Frost bank. The personal service, care the staff gives you and the fact you're not lost in a sea of millions means so much. This branch goes above and beyond to be professional as does the bank. If you call you get a live person 24/7 who lives right here in Texas ready to help you. No push 1 or 2 and etc. no outsourcing but fast service. There's more than meets the eye to Frost and I encourage everyone to give them a try!!
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September 2019 by Steven Rittmann
The environment is wonderful and the staff is outstanding you couldn't ask for a better bank.
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September 2019 by Ulises Portillo
Nice job
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July 2019 by John The Don
Always have great service and polite
