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August 2023 by Jennifer Smith
Horrible cookie. They put a brand on cheap cookie dough and quadrupled the price. Crumble Cookie is the way to go.
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August 2023 by Eliany P.
A order two ice creams and 2 double cookies . When I receive the Uber bag it only have the ice creamsBut the charge me for the cookies .I don't know what they are doing I'm very upsetAnd for last they take 1:30h to delivery order
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July 2023 by Starr Chanel
I ordered a small birthday cake double doozie with m&ms. It was PERFECT! They did an amazing job & I would absolutely return my business. Love supporting local franchises & would recommend them again! Thank you so much for making a perfect cake.
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July 2023 by Nick
Absolutely awful experience. I went to one of these stores one day and got a few cookies. They were great. So my wife ordered a cookie cake from them for my birthday. Not only did they change the location of the pickup after the order was placed, but it took us to the mall to pick it up. I walk all the way into the mall to find out they don't have it. The guy knew what the order was, but said they don't have it there and it was at another store. He gave me bad directions to the other store and I couldn't find it. I called, and they wouldn't let me cancel the order until it gets approved by the district manager. So hopefully the manager sees this and realized they completely need to redo their system. So now I'm out $40 and got nothing except an empty gas tank.
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May 2023 by Lanny Kibbey
I recently visited the Great American Cookie Co., and I was not disappointed! Their bakery items were so inventive and tasty that I had a hard time choosing which cookies to purchase. The friendly staff was also very helpful in assisting with my selection.The store had a huge variety of cookies, from classic favorites like sugar and oatmeal to newer options like mint melty churros and white chocolate cranberry. All of the cookies were beautifully presented and smelled amazing. The prices were reasonable and the cookies were very fresh.The atmosphere of the store itself was also great. It was warm and inviting and you could smell the delicious cookies baking in the ovens. The colorful decorations made the store seem even more inviting.All in all, I had a great experience at the Great American Cookie Co. I would definitely recommend it to anyone looking for fresh, homemade cookies. The staff was helpful and knowledgeable, the atmosphere was friendly and inviting, and the cookies were delicious.
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May 2023 by Astrid MZ
Customer service is very poor at this store. The attitude from a man that works there is like he's doing me a favor. I went there for the Tax Day BOGO cookie slice promotion. This store is listed in the app as a participating location. I show him all of this. He sat there and looked at me expecting me to pay full price. I have been to this location on other occasions, but will not be returning there. I will also be contacting corporate to ask them to remove this store from promotions. They obviously don't know about them or are choosing not to participate.
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April 2023 by Astrid Zeroual
Customer service is very poor at this store. The attitude from a man that works there is like he's doing me a favor. I went there for the Tax Day BOGO cookie slice promotion. This store is listed in the app as a participating location. I show him all of this. He sat there and looked at me expecting me to pay full price. I have been to this location on other occasions, but will not be returning there. I will also be contacting corporate to ask them to remove this store from promotions. They obviously don't know about them or are choosing not to participate.
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January 2023 by Fit G.
Ordered a cake and it was great. They told me they don't do custom, but they did it anyway! Easy design.. Taste was great, order was on time, reasonably priced. All good!
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August 2022 by Kenzie Gerwien
The stafford fountain’s location did an amazing job on my son’s custom cookie cake! I’ve ordered from several other locations and never received a cake with this much talent before. Very impressed. We will be back!
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July 2022 by Fox E.
Better than that cheese cookie place (Grated American Cheese Cookies). I'm actually a big fan of Great American Cookies and I think that when they're hot and fresh they're delicious, and it makes sense that they became a successful franchise. But having said that it doesn't really do it for me when I'm dealing with the kinds of service that they have at this location. Probably some of the worst service I've had at one of these chains. Which makes it questionable as to whether we'll come back to this particular location. But who knows, we're always around here and the nephews and nieces love cookies.
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October 2021 by Maddy G.
Everything was great until we walked out with our items. I asked the lady if the blue cookies and cream ice cream was made with vanilla and just Oreos and she said yes, but I ended up getting a shake (Oreo one) which tasted like cotton candy not even cookies and cream! I didn't even end up drinking the drink and the ice cream my sisters ordered were melting so fast the whole cup was covered in liquid once we walked outside. We went back inside to clean ourselves up and the girls who were working did not even acknowledge us as they seemed too busy talking to themselves. I have never had this experience at an American cookie, I don't recommend this location.
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May 2021 by Hannah Marie
Not even open during the middle of the day. The workers just standing there without masks on making the cookie cakes. It's okay, just won't be getting any of my business.
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May 2021 by Kristyna L.
Walked up to the door at 9:50 & the three ladies working inside locked the door in my face. Mind you that they still had 10 minutes of closing time because they close at 10. Worthless, lazy workers! Very poor customer service!! DO NOT GO TO THIS GREAT AMERICAN COOKIES!!!!
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April 2021 by Uss T.
Came in with my husband and a young man told us about some stuffed cookies. He also said there was a buy 5 get one deal. A young lady proceeded to help us bagging the cookies we were getting, when we asked for the oreo stuffed cookies, she said that wasn't part of the deal. I advised her that the gentleman told us it was, he actually told her in front of us that he advised us that they were part of the deal. She decided not to honor what was said to is by the other employee and simply stated that we couldn't get any of the stuffed ones. The whole reason we were getting the 6 cookies is because we wanted to try the stuffed cookies. Poor customer service
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April 2021 by Alpho A
Very kind and nice staff. They are very welcoming to customers