-
February 2024 by ade ade
doing business with these people is at your own risk. This business is fraudulent in nature. I sent a package since October but I am yet to receive it. I told them I was reporting to the Better Business Bureau and Tunde said" that's fine go ahead" and I did.I will also report them to other agencies as this is fraudulent.Yes DEAL WITH UCHE AT YOUR OWN RISK
-
February 2024 by 'Debamike Adekunle
THESE PEOPLE ARE FRAUD. i AM REPORTING THEM TO THE GOVERNMENT RIGHT NOW. DO BUSINESS WITH THEM AT YOUIR OWN PERIL. IF HALF STAR WAS A PRIZE THATS WHAT THEY DESERVECustomer Service DepartmentTO UCHE AND TUNDESGK SHIPPING4910 Wright Rd Suite 160,Stafford, TX 77477Re: Formal Complaint and Notice of ActionDear Sir/Madam,I am writing to formally complain about the consistently poor service I have received from . Despite multiple attempts from my side to address these issues amicably with your customer support team, there has been no satisfactory resolution. My cargo (SEA233718) which was dropped on OCTOBER 23.2023 has yet to arrive lagos or depart.I have raised a complaint to tunde seferally who assured me the package was in lagoson reaching out to lagos office, it was a different matter. NOW TUNDE TOLD MY FA,MILYT THAT THE PACKAGE NEVER LEFT. as i am typing i will be sending this email as well to whatever authorites needs to handle the case . This letter serves to express my utmost dissatisfaction and to inform you of my intention to take further actions if prompt and adequate measures are not taken.On several days, I encountered severe issues. Instead of tellking me that your company is incompetent to deliver my package after payment, you refused. you keep giving me the run-around but i refuse to be intimidated any longer This level of service is unacceptable and has caused me significant inconvenience.I have tried to resolve this through your standard complaint channels but have been met with unresponsiveness, generic replies, lack of resolution especially from all managers. Such service is not only below the expectations set by your company but is also in contradiction to the consumer protection laws which warrant fair and competent services to customers.Consequently, I am considering to report these issues to the Better Business Bureau and, if necessary, take legal action to ensure that other customers do not undergo similar experiences. I genuinely hope that it will not come to this, and that SGK SHIPPING will instead take immediate steps to resolve the problem and prevent any future recurrence.I am requesting a formal investigation into these matters. Moreover, I expect a written apology and an explanation of how SGK SHIPPING intends to make amends, which may include compensation for any damages incurred due to negligence on your part.Please be advised that if this matter is not satisfactorily resolved within 14 days from the date of this letter, I will not hesitate to file a complaint with the Better Business Bureau and consider my legal options to ensure such negligent business practices are made accountable. trust me i have drafted the letter It is my hope that this situation can be rectified in a manner that upholds your company's integrity and assures that customers receive the quality service they deserve.I expect your prompt attention to this matter. I am keen to see how SGK handles customer complaints and takes steps to improve the service quality. Please contact me via the phone number or email address provided above to discuss this matter further. I await a timely response.Sincerely,ADEBAMIKE
-
July 2023 by chukwuka nwilo
Used Sgk for 2yrs now with no issues till recently they decided to play funny games by stealing/misplacing part of my goods worth almost $2000 after almost 5months of delay and constantly refused to take responsibility for the loss. Rather than addressing it they kept on ignoring my calls later they claimed to be investigating and never responded till date. One thing is for sure if you can use a shipping service that is tested and trusted pls no matter the price cos affordability can also come at a price. I thought I had the best relationship with them even after people warned of their experiences I stood by them till I was a victim and saw how I was badly treated. I’m still in shock how people can twist and lie just to have an upper hand quite sad. Gave 3 star still because while the relationship lasted it was a beautiful experience so they deserve some credit but the customer service and handling is quite poor. (Note: Delays weren’t totally their fault but was due to lack proper Kyc and custom related but was poorly handled by them)
-
July 2023 by OKETOYINBO OMOWALE
Have been using them for the past two years now and they are reliable, consistent and friendly company, most especially Marry she will attend to you until your issues has been resolved, keep doing the great job.
-
July 2023 by frank stephane Achoundong N
Import exports business is complex, ambiguous, and with a lot of uncertainties especially in these days of supply chain crisis. The SGK team does great work in providing as much visibility to the end to end process. The owner, Uche is hands-on and will step in to assist whenever needed. Mary Ann is also very professional and customer-centric.
-
May 2023 by Ahmed Banjoko
If you want your package to be hidden in their warehouse until everything inside has been destroyed before they deliver it. You are in the right place. That's what they did to my wife package and they didn't even show any remorse nor offer any compensation.
-
May 2023 by Taiwo Bamigbade
Reliable shipping service to Nigeria. More than a decade in operations
-
April 2023 by Olamide Kody
If i am able to give a zero, I will. i even wish i could sue this company. its the most unreliable company i have ever deal with. very useless and careless. They forgot to ship my package and keep sending me updates of my package arrival, i kept calling until 3month, until the actual day of event my package was meant for and yet they don’t seem to care. pls don’t patronize this company, They are heartless and useless.
-
December 2022 by Emmanuel Bot
I have a terrible and devastating experience dealing with this people,my package was tampered with,my phones where stolen and nothing was done about it. If you decide to do business with this person, you are putting yourself in high risk of losing your goods. REMEMBER YOU ARE SHIPPING AT YOUR OWN RISK.
-
October 2022 by Soundman Udochukwu
Nice place. Maryann has an exceptional customer service skills.
-
May 2022 by Candid Reviews
International shipper to Nigeria. Guys working to load and package boxes, cars or equipment at the back are friendly and respectful. But front office ladies have a terrible attitude and aren’t friendly- Mariam has the worst of the attitudes, not to be trusted either.Owner is friendly. Luggages are well packaged and delivered to location of your choice for a cost or you pick up at the Lagos office. Price is competitive.
-
May 2022 by nathan Natalie
I have a terrible and devastating experience dealing with this people,my package was tampered with,my phones where stolen and nothing was done about it. If you decide to do business with this person, you are putting yourself in high risk of losing your goods. REMEMBER YOU ARE SHIPPING AT YOUR OWN RISK.
-
October 2021 by J Denise Green
We shipped items October 2020 and was told 6-8 weeks. It is May 2021 and only 1/2 of our items arrived while the other 1/2 was put on another vessel unknown to us. There is NO EMAIL UPDATES to customer. Every few weeks when we call its always a false story or call back next week. Each time is always a lie. We paid way over $2400 in October 2020 for a possible 8 week voyage. It is now 6 months!! Our items were separated and the 2nd shipment they separated still hasn't arrived to Lagos,!!! They have unfair and deceptive trade practices!!! DO NOT TRUST THEM. They will deceive you behind the politeness!!
-
October 2021 by Adeolu Joseph Akinyemi
they are fraudulent !
-
September 2021 by Toyosee Oginni
They are very prompt and professional,their service is very seamless, convenient.
