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February 2024 by Grady Bud Tibbs
Very bad experience.the lady who checked me out was nice but they had the truck parked all the way to edge of the property in a mud hole. I slipped trying to get in truck and fell in the mud. I hurt my hip and got drenched in that mud. doing the return the guy checking truck in was rude and lazy.
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February 2024 by Patrick Smith
Clean truck and prompt respectful service…
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January 2024 by balloons montes
Very bad reception from Miss D-An Smith who works in that storage, that's why my boss stopped renting there for more than 8 years and the truth is my boss was disappointed because he treated me badly, I was already very disappointed about how he treated me and the other staff who work in that storage are very good people
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January 2024 by W. Jeanine Wilkins
South Stafford U-Haul Moving & Storage is my go-to facility for all my moving needs! The staff is so gracious, welcoming, and professional and made my moving needs a smooth and effortless experience even during the Artic blast that impacted the greater Houston area during MLK day and Tuesday. I highly recommend without reservations!
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December 2023 by Tyra Walker
D-Ann, Daniel & Michael all deserve a pay raise and promotion. I was so stressed and they made my move easy. I was also able to switch my storage at the last minute, to a bigger unit because the one I intially had was too small. This Stafford location & staff is awesome! Thank you, stay awesome guys! ❤️
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December 2023 by Sarah N
Horrible experience. Reserved a large truck weeks in advance, movers in place to show up and be told there was not a truck for us. We already paid movers, had to be out of our rental the same day. No one ever called us to let us know. A total bind! You bite Uhaul. Ceo - this is why your reviews are so low!
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December 2023 by Touy Prater
My 5 stars go to Leann top notch customer service employee. If you get another staff member, it will take them 20 minutes plus more minutes to service you. When the line is long and I see Leann at the register, I’m good because she’s quick, fast and knows the process in her sleep Leann is very polite. If I don’t see Leann, I make a u-turn. I recommend this location for storage and renting trucks. It’s very clean and manage. But come when Leann is working ijs. I’m very serious. “If not bring your lunch and be prepared to wait” My Dad thinks so too.
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November 2023 by David H. Nguyen
When I moved from SE to SW, I used this location for my Uhaul needs. Their website was actually decent to use to reserve the Uhaul and when I came in person it was actually there!The team was nice and the drop off was easy. No problems and the Uhaul was in decent shape. I did not get charged any extra fees which is awlays nice.
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October 2023 by Romont Lee
The customer service started out ok when renting the vehicle, but upon return the salesman became rude disrespectful. Be careful at this location!
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May 2023 by Alandra Brewington
Even though there were issues, Maurice and De-an did an AMAZING job taking care of us with a smile!
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May 2023 by Asha
I love coming here. Maurice is always pleasant, efficient, and always serves us with a smile. Every move I or my family have to undertake, we always go here. They've never failed us.
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March 2023 by Kayden Batiste
The uhaul we received the wheel was moving side to side
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February 2023 by Reshma Kotadia
Worst service the people working there don't know what they doing. There system doesn't work I was promised 20 feet truck but at last movement they switched to 15 feet and it took 3 hours for them to complete this transaction
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February 2023 by Mekki Kayhan
Not satisfy with the service, you have to wait and bare with the lady at the front as customer. Although it is the closest one for our warehouse, we will take our rentals from other branch. Very disappointed and not recommending it.
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December 2022 by Juli P.
Oh, I am hopping mad!! Been cheated by U-Haul I rented a small pickup Thursday, was issued a truck w 86 miles on it. Drove 11 miles, only 3 items in the truck bed. Paid a son of one of my neighbors to help me. We had it for less than 90 minutes, we didn't eat or drink, I don't know if something may have splashed on us while on the street...Anyway, I was given no paperwork, no notice after the fact, but THEY CHARGED ME $25 FOR CLEANING! They say it had to have been something underneath my foot on the pedal, and that they have a photo. Corporate refuses to refund this. Nice way to treat a disabled Veteran!WHO GIVES A SHIT THAT THE TRUCK IS BRAND NEW? You MUST consider dirt "normal wear and tear," and if you think you've got justification for a fine, you communicate with the customer instead of just swiping $25 that I do not have to throw away. #Cheated #uhaul #u-haul
