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March 2024 by Rose’s cooking and beyond
Excellent serviceThe people there are very patient helpful and with a lot of knowledgeVery recommended
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March 2024 by Edwin Smith
Yesterday, Saturday, March 9th, 2024, I had the misfortune of visiting Universal Lights, and it was a complete disaster. Despite spending a considerable amount of time in the store, not a single person attempted to assist me. I roamed around for about 10 minutes, passing by employees engrossed in their phones and computers, oblivious to my presence. The lack of acknowledgment was appalling. As a successful young African American man, it's disheartening to consider that perhaps the staff deemed my patronage unnecessary, favoring my white counterparts instead. The absence of a simple welcome upon entering further added to the sense of neglect. I refuse to spend a dime here and strongly advise others to steer clear unless they fit a certain demographic. Universal Lights' discriminatory behavior warrants nothing more than a one-star rating and a warning to potential customers.
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November 2023 by Phyliss Friddell
I don’t know what we would have done had Rachel Spooner not been our lighting representative! She assisted us with the purchase of multiple lighting fixtures and mirrors for our recently renovated historical home. Rachel, along with Michael C. made it so easy to do business with Universal Lights. The store’s selection of lighting fixtures, mirrors, cabinet hardware and other home furnishings were absolutely amazing! The store’s website is very user friendly and assisted us in so many ways. We will always recommend Universal Lights to our friends and family!
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November 2023 by Zhehao Li
Great selection of lights at affordable prices. Highly recommend this place. They take care of their customers even after you purchased the lights. The chandelier I purchased had manufacture faults after installation, Universal lights worked with me to get it replaced and reinstalled at no cost to me! They kept me updated throughout the whole process as well and made it easy. I would definitely purchase lights from them again. They don't provide installation services, so you would have to find your own electrician.
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March 2023 by Matt N.
The old lady was very rude. The guy AVI was very nice. The showroom is beautiful and attractive but the old lady had a very unprofessional approach. No customer service at all. Never recommended to deal with the elderly woman in the showroom.
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February 2023 by Jessie Joy
It’s been years since my horrible treatment at this place. After seeing even more posts about bad customer service and discrimination, I know that my experience was definitely not isolated! I highly recommend going to Ferguson or Luminous Trends for your lights. They are nice to everyone regardless of skin color. Oh and Michael, I walked out after I was given the look down. I wasn’t provided any help. Your employee could have said “I’ll be right with you” or “Just give me a second.” These are common statements that show good customer service. Instead, she ignored me. No one walks out of a store when provided with common courtesy.
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October 2022 by Na Li
I was stunned by their collection of lights. So many different style covered almost every sectionIn the house. The chandeliers are detail oriented, the high end crystal they used are so clear and enchanting. It’s definitely the world ofthe lights.I was greeted by Ronnie and Michael once I entered the store and several times after tocheck if I need any help. I was definitely attended to. Their services are superb.Highly recommended. Would definitely referto families and friends.
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October 2022 by Na L.
I was stunned by their collection of lights. So many different style covered almost every section In the house. The chandeliers are detail oriented, the high end crystal they used are so clear and enchanting. It's definitely the world ofthe lights. I was greeted by Ronnie and Michael once I entered the store and several times after tocheck if I need any help. I was definitely attended to. Their services are superb. Highly recommended. Would definitely referto families and friends.
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June 2022 by Laura B.
Racist, Demeaning and Very Unprofessional.. wouldn't recommend even buying a light bulb there . They are so not reliable, they tell their customers one thing and then ends up being something else. Don't get me started on the lady at the desk ... she's so Racist it doesn't even make sense. I over heard her trying to figure out if a customer was still here while I was browsing for lights , she asked one of her employees if the "Asian lady " was still here . Like ? Why would you say that out loud .. that's like me saying is the "WHITE LADY STILL AT HER DESK" yeah she's full of herself and her other employee I think he's name is Michael is very Rude and didn't even wanna help me mind you it was slow and he was on his phone the whole time I was there and didn't even approach me with the right approach. I don't recommend buying any lights from here ... who would want to support a Racist!?
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May 2022 by Andre M.
Garbage and racist!!!!! Customer service trash!!!! Spend your money elsewhere!!!! Spent over $4,000 at this place!!!... Trash!!!!!
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May 2022 by Alexander Aspects Interior Design
One of my favorite showrooms to purchase lighting for my clients projects.The staff is always welcoming and helpful. Highly recommended
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February 2022 by Stanton Trueheart
Universal lights is the best lighting store around! My wife and i were building our dream home and needed lighting for EVERY room inside and outside of our home. We visited many different lighting stores in the Houston area and saw different fixtures we liked at different stores. We eventually found ourselves at Universal Lights and were blown away by their vast selection, quality, prices and customer service. We picked all of our lighting from them. They are a family owned business with humble beginnings, but from the activity in the store they are very busy. Michael was great at helping with all of our selections. They requested our blueprints to ensure that our lighting selections were being ordered to the proper scale of the rooms we intended to place them . I highly recommend you check them out, you will not be dissappointed.
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November 2021 by Ruth Theresa
I have purchased so many light fixtures over the years, for our kitchen, bathroom, hallway, and laundry room. The only time I wishes I had purchased some where else was today. Please never allow personal issues affect customers.
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June 2021 by Tammy Taylor
Pass this store coming home from work. I finally went in. Beautiful chandeliers more reasonably priced than I imagined. Motivated me to have a reason to come back to buy. #Breathtaking #ideserveachandelier
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May 2021 by Scott C.
If could make it lower star I would. This place has the worst customer service. If you are looking for a light place go anywhere but here.