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November 2023 by Abogado Manuel Acosta
Horrible service. The two cashier's bickering with each other and a feed up face. The service guy telling people that service will take 3 to 4 hours to get rid of costumers. According to the check list provided that checked tire inflation. They did not. I had to get out and ask to use their air to inflate my own tires. DO Not take your vehicle to this place.
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November 2023 by Dhruv “Drew” Thakkar
I usually don’t write reviews but this had to be done…I had come here just to change my headlights…the people working inside have such a bad attitude - and I don’t understand why…if you don’t like your job please just quit and find something you like doing…Naz was the lady helping me…she didn’t speak well…zero at customer service…wrong information….had no idea what she was doing…and I was not the only one upset with her…2 clients before me were also quite upset…her manager Jorge…no better…same attitude…finally the guys outside doing the actual work knew what they were doing and were helpful but it won’t be seen because there reception staff is pretty sad
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November 2023 by Shairma Diaz
Very satisfied with experience. Oil change and rotation did not took long. Thursday afternoon for reference.
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September 2023 by Tajma Henderson
My experience at the Walmart Auto Center on Airport in Stafford was good. Came in for an oil change at 4PM on a Thursday and left at 5PM. That’s one hour. Those of you who have been to other Walmart Auto Centers know that wait times for auto services last much longer, so I am happy that my oil change did not take too much time. Special thank you to technicians Karan and Darious. I am also satisfied with the price. Paid $62 for the oil change, labor, filters, and taxes included. Comparatively, I’ve gotten my oil changed at Take 5, which cost me a little over $90. Saved nearly $30. That’s a win in my opinion.Service: Oil change
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September 2023 by Howard Hubbard
Excellent customer service. Helped me out with my tire on an early Sunday morning.
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August 2023 by Lawrence M
I recently had a terrible experience at the Walmart Auto Care Center in Stafford, TX. I went there because I had a nail in my tire and needed it patched or replaced. To my surprise, the staff informed me that because I had purchased the tire online, I would need to reorder it through their online system.Reluctantly, I placed the order and waited patiently for four days, expecting to hear that my new tire had arrived. Finally, I received an email saying my tire was ready for pick up. Excitedly, I rushed to the store only to be told by the staff that they couldn't find my tire. How could this be?To add insult to injury, they also couldn't locate my warranty in their system. They claimed that their tablet is a new system and an old computer system were malfunctioning, leaving me without any evidence of the warranty I had purchased. Thankfully, I had kept all the paperwork from my previous visits to the service center; otherwise, I would have been out of warranty coverage for the four tires I had purchased just six months ago.This level of incompetence and disorganization is simply unacceptable. As a customer, I expect the staff at Walmart Auto Care Center to be able to locate and provide the services and warranties for which I have paid. They clearly failed on multiple levels, causing unnecessary stress and inconvenience for me.I strongly advise anyone considering using the Walmart Auto Care Center in Stafford, TX to think twice. The staff is unreliable, the systems are malfunctioning, and there is a lack of accountability for their mistakes. Save yourself the headache and take your business elsewhere.
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June 2023 by D Reiter
Charge more to provide your own oil and filter than they do to do a basic oil change
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June 2023 by pool, cash
Had a oil change and did some shopping for work supplies. Bathrooms were clean and staff were very helpful
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April 2023 by Bo Wells
Took an Uber to work after dropping off my car to get the tires replaced. Received a text message saying "action required" before they continued and asked me to call. I've been calling for literally half an hour now. No one answers. Called the Operator on another phone, no answer. Contacted their chat support, who called me, and they have been trying to call for about 10 minutes now.Going to have to pay for another Uber to take me up there to find out what is wrong because they won't answer the phone.Never again!Service: Tires
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February 2023 by K B
1/26/23 @ 12:30pm.Came to drop off used oil and an older Hispanic guy named George refused to provide proper customer service. I always drop off oil and the limit is 5 gallons PER DAY—PER CUSTOMER. He only took 3 gallons and said he can only take 5 gallons TOTAL EVERY DAY. No matter how many times I repeatedly told him that is incorrect he still refused to take the remaining 2 gallons. Now forcing me to waste more time and gas to drop off at another location.GEORGE IS A TERRIBLE RUDE EMPLOYEE. Should be written up. Especially for giving a 6 month pregnant woman such a hard time and struggle. Shame on him.
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January 2023 by Carlos Martinez
Pulled up to get all 4 tires replaced. I waited and waited and waited. No one showed up. Yet all the garage doors were open and there was a car with the hood open. I left after 10-15mins of waiting. Went to discount tire and they took my car right away. Look at the reviews and read them. Save yourself and go somewhere else. Idiots who think they have power because they work on cars. What a joke.
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December 2022 by nevermind
Workers there are lazy ? and drag the service. I was the first one there and I finally ask the cashier if I can leave, then they started back working..Service: Tires
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October 2022 by M M
On October 1, my son took my car to Walmart Auto Service Center in Stafford, Texas at 11210 West Airport Blvd, Stafford, TX 77477. I usually use the one in Sugar Land, but this time, my son made mistake in trying the Walmart in Stafford.When asking for a Synthetic Blend oil change, the technician did not know what kind of oil that was. My son asked to put the same one that they did last time, although normally, we don't take the car to this Walmart.The car was returned dirty. Oil stains on driver's side of carpet and door panel.Oil was overfilled.I had to have my mechanic take out almost 2 quarts.I asked the mechanic to check the condition of the filter--does it look new? He said No, it does not. It looks like an old filter.The receipt shows that tire pressure was checked, and we knew that they were underinflated when turning the car in.The sign did not go away.We checked the pressure, and it was roughly 25 on all tires.I have taken pictures. I visited the shop. When I showed them the filth they cleaned the car as best as they could. When I told them that the indicator still shows that tires are underinflated, they told me that my sensors were bad without even checking. When I got home, I checked the tires, and they were underinflated.Service: Oil change
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October 2022 by IQBooks . PUB IQBooks . PUB
On October 1, my son took my car to Walmart Auto Service Center in Stafford, Texas at 11210 West Airport Blvd, Stafford, TX 77477. I usually use the one in Sugar Land, but this time, my son made mistake in trying the Walmart in Stafford.When asking for a Synthetic Blend oil change, the technician did not know what kind of oil that was. My son asked to put the same one that they did last time, although normally, we don't take the car to this Walmart.The car was returned dirty. Oil stains on driver's side of carpet and door panel.Oil was overfilled.I had to have my mechanic take out almost 2 quarts.I asked the mechanic to check the condition of the filter--does it look new? He said No, it does not. It looks like an old filter.The receipt shows that tire pressure was checked, and we knew that they were underinflated when turning the car in.The sign did not go away.We checked the pressure, and it was roughly 25 on all tires.I have taken pictures. I visited the shop. When I showed them the filth they cleaned the car as best as they could. When I told them that the indicator still shows that tires are underinflated, they told me that my sensors were bad without even checking. When I got home, I checked the tires, and they were underinflated.Service: Oil change
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October 2022 by Javier Villarreal
Nothing special here. Just your typical Walmart. You might get a good worker or a complete idiot
