PNC Bank aims to help customers manage their finances through a variety of products, services, and digital solutions. However, experiences at this location can vary. Some customers have faced long wait times for notary services, with reports of unhelpful interactions from staff, leading to frustration. On the other hand, many praise the helpfulness and kindness of the bank's team. Notable mentions include a branch banker who provided excellent support during a complicated process and a trainee who demonstrated thoroughness and a willingness to seek assistance. Overall, while some customers express dissatisfaction, others highlight the positive and caring attitude of the staff, making their visits enjoyable.
The reviews are true ! I walked in and no one even looked up. I had to go out of my way to hunt someone down, then when they do acknowledge you they have an attitude.
February 2026
If I could give this Branch a zero j would. Branch manager’s facial expressions showed it all. Very cold and not nice at all. Horrible customer service. This branch needs to take notes from your River Oaks location.
December 2025
I visited the bank today and Stacey was extremely helpful. She was professional, patient, and made the whole process very easy. I really appreciate her support and excellent customer service
