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February 2024 by April Joseph
Smooth transaction. I was in and out.
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July 2023 by Smita Rewari
Today I was helped by Shahbaz (sorry if I misspelled this!) who was the epitome of what customer service should be like but which we sadly hardly encounter in the world these days. He was courteous from the start, efficient, well spoken and extremely helpful with my query today. It was, in fact, a massive contrast to my experience at the COACH store in the Domain in Austin which is sadly the one I live by. People like this salesperson should be given accolades and recognized for their gracious and wonderful energy as we need more of this in the world today! Will be recommending this store and Shahbaz to anyone that visits First Colony Mall or if looking for COACH products in general:)
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June 2023 by KM French
Wow, I’m sorry the previous commenter felt he didn’t get the service he deserved. I have to says , I called the store that day to check if the store received my online order, they apologized and told me the mall had plumbing issues throughout the day and had to step outside the mall to use the facilities since the all restrooms were (out of service and) unavailable for use. When I came to pick up my order they greeted me with a smile and handed me order , beautifully gift wrapped. Thank you ladies for making my wife’s birthday gift a special treat. I will happily shop this location again.
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June 2023 by julie Leon
Tried to go pick up my order at 5:15 and only find the store is locked with a paper sign on door! Guessing corporate would not approve! This is why I will not shop here anymore!!!!!
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January 2023 by Jeannie W.
I ordered a pair of rain boots which were too narrow, apparently according to the reviews you have to go up 2 sizes (no half sizes). I called an outlet store in advance to see if they had a size 9 and to ask if it would be an even exchange, I was told yes to both. Went all the way to Katy mills outlet just for them to say it would not be an even exchange because online is a different entity than the store so they wouldn't honor it. Initially my friend paid the difference, but when I said forget it and to just return them, the manager gave the entire refund to my friends cc instead of returning the difference to him and the rest to me. I will never deal with Coach again, they are outdated anyways and their customer service is horrendous.
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December 2022 by Elias Mejia
Shouldn’t have curbside pick up if you guys can’t bring the orders out . Waste of time and gas.
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April 2022 by Araceli P.
I was really going back to this store yesterday but constraints of time.I believe I am going back because of the nice saleslady so impatient with me showing ,explaining what I need to know about the bag.Thank you. I will be there next week
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January 2022 by Tammy Pearce
So disappointing. Unboxed field tote only to find that bag had obviously been a display piece. No dust cover, hardware without protective wrapping and scratched, shoulder strap had been removed from its protective sleeve. Looks like bag has been used and returned.
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September 2021 by Larry Alexander
Great Customer service
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July 2021 by NY Jets WFAN
Both ladies were exceptional. I think my sales ladys name was Heather. She blew us away with her professionalism, customer service and expertise. Real pro -great experience today in a beautiful store. I love my new men's messenger bag. Same day monograming was an extra perk. Heather was a big help picking out the color. Will be back because of her. She was great. Usually hit the galleria or online but this is now my go to. Thank you for the help!
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July 2021 by Edward Bell
Had an issue with a Mother's Day gift I bought in earlier May. They were quick to fix the issue and send me away a happy person. Definitely will be returning to make future purchases
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June 2021 by PinkCupcakes
Easy to do returns, cash, great customer service
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June 2021 by Najia Khan
Customer service is good but very expensive
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March 2021 by Judith Adebajo
Great customer service. I forgot the name of the representative but he was super awesome ?... 100% great
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January 2021 by macy katapodis
wonderful customer service and extremely friendly staff
