Prime Communications

Cell Phone Stores, Internet Service Providers
Hours: Prime Communications is a business that provides mobile phone services and devices, along with trade-in offers and promotional deals. Customers have praised the staff for their professionalism and helpfulness, with one reviewer highlighting an above-and-beyond attitude in resolving issues related to trade-in credits and account verification. Another customer shared their experience visiting the store to take advantage of a promotion that offered a discounted device when adding a new line and trading in an existing phone. The store representative explained various trade-in options and suggested which device would give the best credit. However, the customer later experienced issues with their order, as the device was not shipped, and they canceled the purchase. Concerns arose regarding security and trust, as the store employee was accused of sending private videos from a customer's phone, which led to the employee's arrest. Customers were advised to change their passwords and verify their accounts' security. Despite the resolution process, some customers continued to be charged monthly installments for devices they no longer possessed. The store management communicated that credits and promotions would be reflected within 60 to 90 days, but ongoing charges persisted for devices that had been traded in or canceled. Overall, Prime Communications offers mobile services with promotional deals, but some customers have experienced issues with trade-ins, account security, and billing, leading to mixed reviews about their service experience.

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1. Sugar Land, Texas