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November 2023 by BC Collier
I like their customer service. Very patient with people still trying to function in the dark ages.
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October 2023 by Ethan Klein
The manager of this store is very kind and patient, she was very helpful when I visited and has helped me when setting up my phone
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September 2023 by jeni douglas
I switched to cricket today went to the sulphur springs store. Thank God my sister came with me! They lost my number when trying to switch over and had no idea how to get it back! They weren’t even going to try they said it had happened many times before and there was nothing they could do! Well my sis and her business mind was like telling them the avenues to take took over an hour but got the number back. They have a lack of training and it shows. The company should offer more training because they were nice enough however had no idea what to do and lacked customer service skills again a lack of training.
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August 2023 by Tony torres
I was charged for 2seperate lines when I cleary told them two lines so I had to pay extra all bc of there mistake and poorly trained staff.
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June 2023 by Cindy “Roo” Roberts Thomas
The young lady was awesome. Helped me get my husband’s cell phone turned off. He recently passed away and I needed everything switched over to me. Very kind, helpful and compassionate.
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June 2023 by Christina Beck
The lady's in the Sulphur Springs store are very sweet and very helpful I recommend this store I give these lady's a 5 star rating
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June 2023 by Lumturie Imeraj
I have the worst experience in my life from management and the employees
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May 2023 by Kimberly Pace
Nice people but found a better deal.
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February 2023 by connie sens
The staff is very friendly and helpful in answering our questions about new service. We need an affordable plan for our mom and are definitely gonna use Isabella for signing her up.
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February 2023 by Colin Hendee
Extremely rude manager. They did a very poor job installing the WRONG screen protector, and refused to make it right. Total rip off. Avoid this store. They will make a mistake that cost you money- but they lack the integrity to make it right.
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January 2023 by Michele Harrison
Store manager and general manager are very unprofessional and rude. I like cricket but I would highly recommend to go to a different location, because they do not backup their policy & contract. And I would have not given 1 star if I didn’t have to.
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January 2023 by Ethan K
The manager of this store isabella, is very friendly and helpful, she has helped me in several ways and has always left me satisfied
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December 2022 by Mm mM
Been with this phone company for a long time. But used to dread coming into this location due to rude employees etc. Well not an issue anymore! The manager is amazing,as well as the employees. My sim was messed up. My phone was messed up. But they took their time in helping me get to the root of the issue and got in up and running again. Plus saved me some money by helping me into a program. Customer service at its best. Highly recommend this store and location.
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September 2022 by Trudy Clay
My visit today on the 8th was an extremely rewarding visit the young lady helped this old lady fill out the paperwork for my the paperwork for my new phone she was very nice and knew what she was doing I am very pleased
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June 2022 by Mercedes Edwards
Been with this phone company for a long time. But used to dread coming into this location due to rude employees etc. Well not an issue anymore! The manager is amazing,as well as the employees. My sim was messed up. My phone was messed up. But they took their time in helping me get to the root of the issue and got in up and running again. Plus saved me some money by helping me into a program. Customer service at its best. Highly recommend this store and location.
