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“All my dealings with the Extra Space employees on Franklin in Mesquite have been more than great. I love the upgrades they've been doing and how clean they keep the whole place it's amazing. They always seem to care and go out of their way to make things work. Keep up the good work !!! Just wanted to add an update to this former post that I needed to contact Extra Space about changing my address and had questions about some pricing on a few of my units. I spoke with Crystal who is always so friendly and helpful and needless to say she helped me with everything and was also able to help with discounts Savin me money. Crystal you are a blessing thank you so much for your help today and always. Customer care like this is something that is hard to find now days.”
“Adolfo was very helpful and kind, he assisted me with all the questions I needed and even called to check back in to see how the storage was holding up for me. I highly recommend his customer service.”
“Overall all pretty good, pick up was a little rough but the guy was helpful when dropping the truck off and compensated me for the earlier issues.
I really appreciated taking responsibility for the mistake in the morning.”
7:30AM - 5:30PM
3220 S Jupiter Rd, Garland
Truck Rentals
“I like this location. Cordarius, the representative, was very helpful with my reservation, and answered every question that I had. The pickup rental truck was good too. Everything was good & smooth.”
“Great place great customer service I've been coming here for years and I'll continue to come as long as they're open. I love doing business with this establishment”
“I had a great experience at this U-Haul location thanks to Lester. He was incredibly helpful, attentive, and made the whole process much smoother than I expected. His friendly service and willingness to go above and beyond really stood out. It’s rare to come across someone so committed to making sure customers feel supported—truly appreciated the extra help!”
“Gotta give a HUGE shout out to Adam Vinson at Penske Garland. Been using Penske almost every month for the last 2 years and it has been GREAT... Then in a 48 hour period... 2 employees we so miserable I was shopping to switch trucking companies... Before I did I spoke with Adam and the issue was resolved in 5 minutes. Funny how the resolution of a poor experience likely won Penske a customer for life. Adam is the man!”
“Mr. Ken was Amazing and made the entire process from start to finish seamless. He was nice and kind and the uhaul was great as well!! I would definitely recommend this location!!! Thank you Mr. Ken!!”
“Always very professional. I have used Capps several times over many years. I have never had a problem with the vans i rented or the people. Occasionally, there has been an issue with van availability but I guess that's what you get when you run your business well. my latest rental was with 15 passenger Ford Transit vans. They drove really well and performed flawlessly. We got a little over 14 MPG. Not bad. We will use Capps again in the future.”
“Great location especially if you have trailer you can drop on lot if you need any repairs. Mechanics are straight forward; you will probably have a wait but you instantly get choice for break room or go back home for further details. My idea spot for dropping of a truck for repairs and finding a bigger enough spot in the Dallas area to drop my trailer until repairs was finished.”
9:30AM - 5:30PM
1280 E Ralph Hall Pkwy, Rockwall
Truck Rentals
“That lady that was helping me was so sweet and patient for all the questions I had because it was my first time using a U-Haul so I really appreciate how nice she was!”
“Fantastic service. This is two weekends in a row we've used the 3401 Forest Lane location in Garland people everybody there is super friendly and straightforward and makes the business of getting the U-Haul box trucks simple straightforward and painless”
9:30AM - 5:30PM
1350 N First St, Garland
Truck Rentals
“My first time renting a truck with Penske, and definitely one of the greatest customer service I've received. Tiffany the Manager on site was amazing and very helpful. Great customer service is hard to come by in this day and age. Thank you Tiffany for your time and helpfulness!”
“Outstanding service was greeted upon arrival the Manger was very polite and made my uhaul experience wonderful. I definitely rent there again also if you looking for a moving truck l highly recommend this location.”
“I'm rating this location, NOT Uhaul. This location had my truck ready to go and I was in and out in 5 minutes. I forgot the lady's name who assisted me, but she had excellent customer service, a smile on her face and a great attitude!”
Open 24 hours
11331 Lake June Rd, Balch Springs
Truck Rentals
“So I had trouble with the app and my card, the girl at the front counter- not only was super kind and patient with me, but really tried to help me figure out how to fix it. The owner was also very nice.”
“Angel here knows his stuff! Went to three other uhaul's who couldn't fix the wiring problem between my Nissan Frontier and the trailer we rented, but he did it and in less than 30 minutes! Great service!”
“Very efficiently run place; arrived with 4 propane tanks to fill and thought I'd have to wait due to several other customers there before me, BUT they really coordinated with each other and had me in and out within 20 minutes! All with a polite smile and Thank You for your business, which is something you don't see too often anymore, sadly! Will return frequently as my moving and propane needs develop.”
“I rent from this location all the time.. and the people here are amazing!! Sonny, Richard are very professional and knowledgeable.. will definitely continue to do business with them and I highly recommend this location..”
“Avis and Buget is A Awesome Rental Location. Lewis and Fida are Outstanding, They Represent Avis and Buget in a great way. During the pandemic They follow guidelines and keep the building clean. Overall there Amazing and I recommend them all the way!!!!!!”
“Very good costumer service. There was a woman there that undersood my issue and solved in the best way she could.
I would definitely rent a car again there!”
6AM - 7:30PM
18855 I-635, Mesquite
Truck Rentals
“The Store Clerk and the Helper was nice, friendly. I forgot My Coat in the Truck when I return it yesterday & I went by there this Morning & he remembered me and said he would check & see.; it was there and he handed to me. Thank you, you're hospitality goes a long way.”
“Despite other reviews expressing their laziness or them not being helpful, the staff was exceptionally helpful and always running around. Special thanks especially to Jackie, Crystal and Jack.
⭐️⭐️⭐️⭐️⭐️ 5 more stars just cause they deserve it.”
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“I just wanted to say that this location took care of my sister and myself! Both U-haul reps working on Sunday were amazing! LaPatra was sweet and kind and Chandler was the real MVP! Had an issue with our reservation that was implemented by another location and my sister and I had to pick the truck and trailer from the Sunnyvale location and something ended up messed up with our drop off due to having an out of town drop off. Chandler went above and beyond to help us get exactly what we needed! I and so grateful for Chandlers help, he made all of this easy! I even had to call back today and Chandler was willing to hear me out and solve another issue I had today! I will be using this location again as they are extremely helpful and have amazing customer service!”