Internet Service Providers in Texarkana, TX

“Much better than Suddenlink techs !They had me up and running on the internet with in a 2 couple of hours. Well worth the wait ! I was out of service for over 3wks with Suddenlink. In those 3 weeks they sent out 4 different idiots. Not one of them could get my service back up !!!!! I will rate this company further in the future.”

“Latrice assisted me in activating my account a year ago. We got the chance to upgrade with her today and she's still a pleasure to work with. Very professional and knowledgeable.”

“Ours was a difficult service because we were transferring multiple devices from another carrier as well as initiating 5G wireless modem service.

The carrier we were coming from had within probably a day before we arrived at Verizon Russell contracted Starlink to manage their Customer Service. Apparently part of the adjustment between T-MOBILE and Starlink was that all T-MOBILE cell phones in certain areas were defaulted to use Starlink Satellite service for calls instead of T-MOBILE cell towers.

So even though we had an authorized account transfer code, T-MOBILE for some reason locked a device we had paid cash for at T-MOBILE in Houston.

I could go on and on about additional obstacles tuat existed but Kaylyn had a professional response and matching tech resolution to every obstacle pur scenario presented.

We'd never been your store or met the Manager Kaylyn Anthony before this past Saturday but she hit it out of the park for us.

We live in Houston but my mother lives in Atlanta, TX and is on out plan. Mom is pretty tech savvy for someone who will be 80 in December but that's why we wanted to make the switch for 3 of thec4 phones in Texarkana so mom could get her new phone and hopefully have a friendly face to walk her through anything new.

And it went great.

The 4th phone (the last of the 6 children still in our plan) is transferring her phone today in Houston.

Whatever you do for exceptional managers and great employees, please see that you do that for Kaylyn.

I'm an IT director for a global company with headquarters in Houston and I was impressed. BTW ... she was able to assist with multiple other customers as they arrived on site at the Verizon Russel location there. She leveraged Dakota who has also apparently been well trained by her.

Sincerely,
Benny and Kimberly Camp”

“EXCELLENT CUSTOMER SERVICE! Technical support told me i could exchange my modem since im having an issue with mine. Exchanged it with NO HASSEL! Then they showed up to see if any issues were around where i stay, it was and they fixed it!!! I think i did a great investment with Sparklight”

“Picked up a new Home Internet modem, the staff there were really helpful. Was in and out pretty quick. Easy store to find with ample parking.Had to go back the next day because of bad SIM card, again staff was very helpful and polite, even though they were quite busy.”

“Very friendly and knowledgeable staff who didn't try to oversell anything I didn't want. Gave honest answers and were very personable, will definitely come back whenever I need anything else.”