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“Tanner is our go to associate. Always so helpful and polite and fully explains every process to us in detail so that there are no surprises or unexpected fees at check out. We will never go to another location as long as Tanner (or someone like him) is around.”
“Latrice assisted me in activating my account a year ago. We got the chance to upgrade with her today and she's still a pleasure to work with. Very professional and knowledgeable.”
“They did a great job with my phone. It was almost destroyed and they brought it back to life. I’m so grateful for the great customer service and how fast it was fixed. I definitely recommend them to anyone.”
“I didn’t catch his name I’m sorry but the guy was so helpful and patient! My iPhone couldn’t text androids so he and tech support helped me fix it same day ? only took a couple hours but it worked!!!”
“Ours was a difficult service because we were transferring multiple devices from another carrier as well as initiating 5G wireless modem service.
The carrier we were coming from had within probably a day before we arrived at Verizon Russell contracted Starlink to manage their Customer Service. Apparently part of the adjustment between T-MOBILE and Starlink was that all T-MOBILE cell phones in certain areas were defaulted to use Starlink Satellite service for calls instead of T-MOBILE cell towers.
So even though we had an authorized account transfer code, T-MOBILE for some reason locked a device we had paid cash for at T-MOBILE in Houston.
I could go on and on about additional obstacles tuat existed but Kaylyn had a professional response and matching tech resolution to every obstacle pur scenario presented.
We'd never been your store or met the Manager Kaylyn Anthony before this past Saturday but she hit it out of the park for us.
We live in Houston but my mother lives in Atlanta, TX and is on out plan. Mom is pretty tech savvy for someone who will be 80 in December but that's why we wanted to make the switch for 3 of thec4 phones in Texarkana so mom could get her new phone and hopefully have a friendly face to walk her through anything new.
And it went great.
The 4th phone (the last of the 6 children still in our plan) is transferring her phone today in Houston.
Whatever you do for exceptional managers and great employees, please see that you do that for Kaylyn.
I'm an IT director for a global company with headquarters in Houston and I was impressed. BTW ... she was able to assist with multiple other customers as they arrived on site at the Verizon Russel location there. She leveraged Dakota who has also apparently been well trained by her.
Sincerely,
Benny and Kimberly Camp”
“I walked in upset and left happy with a free tablet and accessories.Love the new crew. A young gentlemen Gabriel I think was his name he helped me have a good experience. I will definitely be coming back to see him?”
“JT and Erick are the best AT&T Representatives, they help they explain what you are buying and don’t force any obligation on you . Definitely worth stopping in and seeing those two!!!!”
“I KNOW A WOW CUSTOMER SERVICE REPRESENTATIVE. TATIANA WAS PLEASANT, PATIENT, AND SHE GREETED ME WHIL HELPING A CUSTOMER TO LET ME KNOW THAT SHE WOULD BE WITH ME SHORTLY. I DIDN'T FEEL INVISIBLE WHEN I ARRIVED. The team is only as good as the Coach. She would make a great DALE CARNEGIE CANDIDATE TO TRAIN IN CUSTOMER SERVICE. Word of mouth is the most productive Marketing Tool. Thanks Tatiana because I was about to kick CRICKET to the CURVE. SINCERELY, A SATISFIED SENIOR CITIZEN. TGBTGLORY AND AKTLORDFIRST ?”
11AM - 5PM
3741 Mall Dr, Texarkana
Mobile Phones
“Picked up a new Home Internet modem, the staff there were really helpful. Was in and out pretty quick. Easy store to find with ample parking.Had to go back the next day because of bad SIM card, again staff was very helpful and polite, even though they were quite busy.”
“I had a very great experience with getting a phone set up The phone was lost or stolen either way.. Metro representative Shane helped me set it up with Patience and ease Great experience!!!!”
“I went in with an issue with my phone and service. Hayley and Sarah are incredibly awesome for the last several years. I've always had excellent customer service here. My name is Joseph Lima call me anytime how do I send it send it for me?”
“They don't bug you. I go pay my bill every month and they help me and don't bother me at all. Nice staff and there's always plenty of people there to help. Maybe even overstaffed sometimes.”
“Very friendly and knowledgeable staff who didn't try to oversell anything I didn't want. Gave honest answers and were very personable, will definitely come back whenever I need anything else.”
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“I had a great experience at SmartPhone EMT! They provided me with a high-quality screen protector and installed it quickly. The service was fast, professional, and hassle-free. The staff was friendly. I highly recommend them for any phone repairs or accessories!”