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November 2023 by James Hines
My rep helped me the whole time I was there and never left my side.
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August 2023 by Chris Alkire MD
I visited this Verizon store on Saint Michael Drive to ask some questions concerning the use of my mobile device while on a cruise ship. There were four employees in the office with no other customers present. I had made a previous appointment and was able to speak to someone when I walked inside the store. When I introduced myself and began to mention my purpose in visiting, a young Caucasian lady with glasses and a middle-aged African-American lady both began speaking simultaneously, stating that they had no access to international plans for my mobile devices in their store – – they stated this abruptly, even before I had finished speaking. They both appeared as if I was wasting their time speaking to them, and the African-American lady spontaneously spouted off, how Wi-Fi on cruise ships was too expensive and I should never use it. The African-American lady then walked off to visit with two other African-American employees in the store. The young Caucasian lady did answer, reluctantly, and with condescension, a few questions concerning the use of airplane mode and Wi-Fi, but both of the main goals of these women was to get me to exit the store as soon as possible. I should think abruptness and rudeness should not be part of taking care of customers. This visit was at 11 AM on August 7.
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April 2023 by Erica Clark
One star review because of Reginald Mashood. I can't imagine how many more people he's scammed. Verizon, you need to take a closer look at your workers.
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April 2023 by Samantha Evens
Grandma got scammed. She went to get a new phone. They brought the wrong phone to her. They made her open the box for a new phone. He then made to her pay an extra $100 for the phone because or pay a $50 to restock. On top of that he wanted her to pay $89 cash. The manager was by him the whole time. Do not recommend this store to anyone. THEY WILL TAKE AVANTAGE OF YOU
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April 2023 by Daniel Hickling
INCOMPETENT STAFF WHO TAKE ADVANTAGE OF THEIR CUSTOMERS.My great family friend was recently taken financially advantage of by sells staff at this local Verizon. I understand fees, but to say they are only allowed to except certain fees IN CASH is ridiculous. Be careful going to this store because it seems like if they can, they will try to get every last penny out of you using any trick they can. Also if they think you wouldn't know no better they will try to get you to hand over cash for "FEES AND YOU CAN'T USE A CARD FOR".
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April 2023 by Aireekuh C
One star review because of Reginald Mashood. I can't imagine how many more people he's scammed. Verizon, you need to take a closer look at your workers.
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April 2023 by chase
They charged me 30 dollars for setting up a phone that was never taken out of the box and I didn't notice until I got home. They hung up on me multiple times when I called the store to try to talk to a manager
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February 2023 by Lana Sears
I have been a customer of Verizon for years. I came in to upgrade my phone which I did. The fact that they want to charge $30 to activate my new phone in the store is absurd!!! They do nothing to help unless you pay $30. Verizon should treat their loyal customers better. Feels like they are charging me for customer service.
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January 2023 by Levi Nottingham
Very friendly and knowledgeable staff who didn't try to oversell anything I didn't want. Gave honest answers and were very personable, will definitely come back whenever I need anything else.
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November 2022 by Debbie Davison
This place is amazing. The staff Rocks. I was having trouble setting my watch to my phone. They took care of me here. No geek squad purchase needed here! They have the best trained and knowledgeable staff. All I needed was patience and it was worth the wait.
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November 2022 by Bran X
The young girl who wears little buns on her head DOES NOT need to work there. She kept rolling her eyes at us and arguing with other employees. She ordered a replacement phone for me which was within 30 days of purchasing it new. She ordered me a refurbished one instead of a new one. If it’s within 30 days of buying a new phone you get a new replacement. She asked me my address on the account, which I thought she was just verifying my account……immediately after I asked her not to send it to that address because I was not living there at the moment and she said she already put in for the replacement to be sent there. She didn’t offer to fix the address. Maybe she couldn’t but I don’t understand why it couldn’t be changed. I had to drive 2 hours to get the phone, only to see it was a used phone. Had to drive another hour to a corporate store to try and get them to fix the problem because Verizon was not able to fix the problem over the phone. Also, the new iPhone has been giving me so many problems I wasn’t sure if I wanted to keep the iPhone or get a Samsung instead. She didn’t even offer me that choice. She went in and ordered the new phone before we had a chance to talk about anything. You literally suck at your job. Don’t work around other people. You have caused me so much unnecessary stress and lots of travel time for something that was so simple to fix.
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September 2022 by Lisa Albrecht
Horrible customer service. After waiting a store personal came over while with another customer and asked what I needed. Had a new screen cover that needed replaced but was told no we won’t put it on as Verizon doesn’t sell it. Hummmm look at my Verizon account and you would see that I bought it from Verizon.Just very rude and disrespectful during the whole interaction.
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September 2022 by Eric Carr
Had a great experience with this place and had an awesome sales person Shannon. Hope they keep her around!!
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September 2022 by Judie Reed
Nice to do business with the people are real helpful
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August 2022 by Reloaded Wymekah
Excellent customer service, product availability, and knowledgeable reps.
