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February 2024 by Trent Jacobson
THE NEED MORE TELLERS ! this is not a small bank it’s Wells Fargo and they can afford to hire more people every single time we go there it’s a 45 min to an hour wait ! This is insane!
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January 2024 by Tomy N
Nasty service with disrespect and more
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November 2023 by Red Gamblin
This is the Absolute slowest bank I have ever been to. If my job did not have business here I would not go here. I feel they do not care how long customers have to wait. Example, I just came to get change there was 1 car ahead of me and it took 40 mins to move up in line. I had to go through commercial line or I would have moved. Just saying I do NOT recommend Wells Fargo of Texarkana if you have a business to run.
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November 2023 by Ashley G-ross
By far the slowest bank on the planet! Every time I go here, it doesn’t matter if there is someone in line or not, these people drag their feet! Took 30 minutes to deposit 1 check! 1 check! People are in their lunch break trying to get stuff done! Y’all need to speed it up or something because this work ethic is the worst I’ve ever seen!
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October 2023 by Spam
The teller was rude I called my dad because he’s the one who wrote a check to me and she leaned over the counter and said I didn’t tell you to call him. And was making comments about not accepting my check and saying why can’t he just wire you money. Extremely rude won’t be back
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July 2023 by Catessa Perry
Poor customer service. We went in last week to open an account. Told a lady we were there for that reason. She said OK and literally walked out the back door for lunch. Found someone else who said there were no appointments that day. She suggested we go to another branch or come back another day. We set an appointment for this week. Showed up, and was greeted by a young lady who told us "I'd help you but I have to go to lunch in 30 min and it'll take too long to help you."Still, we have an appointment. So we find someone else who was talking to a different customer. We waited so as not to interrupt, and overheard her say "I have an appointment right now, I'll help them, then I can help you." She then spent 15 minutes with that gentleman, and we hadn't been seen (or even acknowledged).We left to go open an account across the street. We were greeted, and bumped into (potential) customers that we also saw at Wells Fargo. Evidently they were treated with the same disrespect and chose to open their account with the bank across the street as well.I've always had less than stellar experiences with Wells Fargo, but this location takes the cake. Thumbs down.
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July 2023 by Jorge J
Jayce was great and had us in and out in no time with our new account all set up. Thanks again
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May 2023 by Stan Askew
The Richmond Rd location is horrible never more than 2 of the 4 drive through lines are open even if the busiest day...Friday. it takes forever to handle transactions inside as there is usually one teller working the counter.
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April 2023 by Virginia Williams
The only problem I have with Wells Fargo Bank is that the nearest branch is 91 miles away from me.There was one 75 miles away, however they closed it permanently due to COVID. I moved to Carthage,Tx 5 years ago and was shocked when I didn't find one near me. I don't want to change banks, because I am extremely satisfied with Wells Fargo Bank.I don't understand why there isn't one in Longview,Tx or Marshall, Tx.I may have to change after all.
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March 2023 by Edward Bruce Williams
I have been in this drive thru for 20 minutes and this is Absolutely uncalled for .
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February 2023 by curt cruthirds
Closed for rain!!!! 3 hours of my life wasted driving here from Shreveport. Every other business around here is open except for this bank and I can only deposit this check in person because of the amount. What a joke. Update your hours on Google!!!!!!
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November 2022 by Billy Skidmore
Thieves....Never do business with these people. This is the worst most dishonest bank around. I would not send anybody here. And when I complained I was simply brushed off. As soon as my immediate business is concluded all accounts will be closed and everybody I can talk to will be warned.
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September 2022 by anel duran
If there was an option for negative stars, that's what I would rate this branch. I was having issues with transferring money and after spending 3 hours on the 1-800 number, I called this bank. I spoke with the "branch manager" and told her I was I was getting no where with custom service on the phone and she mentioned she couldn't help me either. I told her I was going to close my account after being a customer for over 20yrs I was never treated this way. She said "go ahead it is your money and can do whatever your want with it". So we will be closing our account with them thanks to their customer service.
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August 2022 by George Kelsey
Don't ever go through the drive through if you need to get anywhere on time. This is the slowest service I have ever seen.
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July 2022 by Jessi Baker
I’ve spent a year trying to get my dads account transferred to probate estate. The amount of issues due to the banks near me being closed but requiring in person verification has been a nightmare. I came here for work, took a shot and went in. Shannel handled everything, getting to the bottom of an annoyingly long process. She was very patient with me (a year into it I was pretty mad). As whole well Fargo needs to accommodate for their shortage of staff, but I am relieved and grateful to the staff they have in Texarkana…. They have a good morale and are very helpful. Thank you Shanelle!
