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February 2024 by Debbie Thomas
My issue - insurance related. Enterprise personnel were "fighting my insurance battle" while I slept. I work nights & sleep most of the day. Not easy get in touch w/me & Enterprise was patient w/me. Offered advice to help w/my ins. coverage problem. Thx Enterprise.
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January 2024 by Kel Mc
I was involved in an accident and the other person's insurance was paying for rental . Hunter was very helpful and kind and took time to explain the car to me. I will definitely use them again if I need a rental .
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January 2024 by Erin L.
Excellent customer service from D and Hunter. Communication was quick and easy, and I had tons of questions. I also never had to wait too long in the office- even when they were busy.
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October 2023 by Clay Bowers
The staff is friendly and helpful. they have always addressed my concerns if I have any. Easy pick up and drop off most times. Sometimes I have had to wait a bit for my vehicle to be ready at the reserved time, but overall great servcie and friendly staff.
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July 2023 by Lolita
Enterprise rent-a-car in Texas City is wonderful!! I had a last-minute reservation. They accommodated me and any issues that occurred. They handled it immediately to get me safely on the road. Definitely will be going back.
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July 2023 by Frosty Hardison
Dylan really went above and beyond. After making 2 reservations thru Priceline at Avis in La Marque (they were out of vehicles both times), we made one for Enterprise here for first thing this morning (6/22). Although Dylan said he had some cars coming back later today, he didn't see any available right away... my wife and I were seriously hard pressed and needed a car to get her birth cert in Austin, before our $5k cruise took off without her. Dylan managed to juggle around a few things in his computer and holy cow, I cannot tell you what a relief and weight off our shoulders it was to get on the road!! THANK YOU DYLAN you're a life saver for real.
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May 2023 by Jesse W.
Very selective who Thier nice too. Went in there with my wife and the female who was working this morning was short and rude to my wife, another guy who was there she was really pleasant to. Unprofessional and it hurt my wife's feelings. Definitely will be taking our business elsewhere here on out.
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March 2023 by Siritha Ritell
REVISION: The return was better. Communication and customer service was better. The young lady asked and listen to my concerns. Which is the main reason why I'm updating this review. Kudos to this young lady. ??***********************This location needs a complete overhaul! From the person who runs it, their employees, the customer service they provide and their inventory. When the vehicle you are renting is just as run down as your own personal vehicle then why should I use Enterprise. Then they have the audacity to charge $21 for bumper to bumper coverage because they are so concerned about the customer not coming out of pocket for anything. No, it gives them an excuse to place you in a run down vehicle and delay maintenance. Y'all need to take notes from Galveston Enterprise off Broadway. Excellent service ??
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March 2023 by Gregory Bishop
Very professional, great service, staff and rentals are awesome.
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January 2023 by Casey L.
this is for the enterprise in texas city, i had reservations for a car, when i call to see about coming in, the young lady was sooooo rude, would not let me talk, kept talking over me. i had her on speaker so my husband could hear also. he was like wow. then she want to say i was rude and they are not going to serve me to go to another one. ok that won't happen again. i will not be going there and will tell my friends also, i had to go to another one and that one in texas city was in my town not far. but that is ok. enterprise in dickinson texas enterprise was the bomb from when we walked in to walking out. it was so easy. the girl in texas city, was telling me everything we couldn't do, and dickinson did everything without me even asking, they knew their stuff.. kuddos to the 2 young men in there.
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November 2022 by W C
Took multiple times to have the car ready and no customer service once we went to pick up vehicle. Agent needs to work on customer service.
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November 2022 by david melchor
Made reservation for a large SUV on 9/28 for pickup on 10/7. Laura called on 10/7 saying they didn’t have an SUV but they had a minivan. Told her I didn’t want a minivan and she said she would get the SUV for pickup on 10/8. Got there on 10/8 at 10:00 am and Laura told me they didn’t have the SUV and they were preparing the minivan. She could have called me st 9:00 when they opened to tell me she wasn’t able to get the SUV but she didn’t. Went to Hobby airport and rented a large SUV from Avis/Budget. Will never use Enterprise in Texas City again. Terrible customer service. I don’t recommend using Enterprise in TC for anyone with plans who need a certain vehicle type. I only gave one star because zero isn’t available.
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November 2022 by Michael Gonzalez
The staff at this Enterprise were really nice and polite !! Great service .. thanks Laura ?
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November 2022 by Samuel Alridge
I come to this rental place all the time all of sudden my driver's license is a issue because of my license on the edges are worn they lost my business
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August 2022 by Victor Ayala
Pharrell the Branch Manager and Yenny provided outstanding customer service! They were both phenomenal working with me as I had been struggling with delays at the body shop with my vehicle’s repair. They definitely assisted me when needed even outside of their working schedule and branch manager Pharrell waived a few fees to ease out my situation! Thank you so much! I definitely recommend this branch and will always come here for any rental needs!
