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April 2024 by Juli Ruiz
Horrible, the kids that work there are in La La land and would rather talk to each other than actually help customers. Never seen a sneaker shop with employees this disinterested in making a sale, they literally walk right past you while you’re trying to get their attention. My daughter said the kid that helped her looks like he doesn’t even want to be there and seemed annoyed that she asked him for a shoe size. Please hire more mature folks because this is not a good look JD!
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April 2024 by Tarshianna Morrow
Our bank info was compromised and 12 separate, IN PERSON, transactions occurred at this store on Mar. 27th. The employee, that allowed these 12 purchases, either was apart of the scam or is really remedial when it comes to picking up on context clues. For the employee to not find it suspect, in the slightest, that 12 SEPARATE transactions for 1 card was suspect behavior, is suspect as well. Ya’ll must be doing really bad in this store, to not question such alarming behavior!! Really speaks to your 3.4 out of 5 rating.
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March 2024 by Jesse
Wow. Really bad service. Everybody's super cool and standoffish.
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March 2024 by marvin Morean
Check the shoes, they are feik, they are not original, gentlemen, check
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February 2024 by Gio Guzman
I drove from Katy Texas which is an hour away to pick up my order from this store since the representative said they only had them available there. To find the store with the gates down while the employees are in there saying they are doing inventory on a Sunday at 2:30pm! They said an hour to open it’s not 3:35 and still not open customer are walking by in disbelief as I am to find a store on a Sunday closed in the middle of the afternoon to do inventory! This is unprofessional & completely unacceptable. My order has been placed and paid for (5) days ago all they had to do is grab it and give it to me. I’m definitely calling corporate and brining this to their attention. Who ever is overseeing this store is doing a terrible job. Reviewing to reviews and nothing but negative feedback. This is a show store in a good mall and this shouldn’t be happening, for me it’s my first time at this mall since I live an hour away!
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February 2024 by Fredy Hernandez
Trash! That’s all I can say about this place. Why have a job if you’re not willing to work. I came in at 3pm on 2/6/2024 and asked the manager if they had size 7 for multiple shoes, not one had a size 7. I decided to check online and there it is, it was showing in stock. I asked the manager again he looks it up and say oh we have it. Goes to the back and come back 10 min later just to tell me “they’re packed up bro, sorry”. Whatever that means. I place the order online for “pick up today” and never got notification about it. I call and call the store and no answer. I buy from this store a couple of times a year but this will be the last. I will also be cancelling the order.
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February 2024 by DMV Albi
We did find the shoes we wanted. They had plenty of employees but only one working the register. Horrible wait time, I do fing things I lime in all JD stores but the management in this store is horrible if this is the way they run things.
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February 2024 by Ana Wash
If you want waste your time sitting there waiting for them to communicate better, this is a place for you. Terrible customer service. I was waiting forever to try on a shoe. It felt like I was bothering them by asking.
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January 2024 by Rose
The associates are too lazy to update prices on their products?? I came in because the red price tags they had ALL over the store about the 50% year end sale but I go up to pay and they say it’s not on sale and it’s because a lot of items haven’t been updated and are in need of updating because they might not be on sale anymore. False advertising and didn’t seem too willing to try to help me find something in the category I was looking for to see if something was still on sale. Not a great experience, would recommend going to a different JD’s.
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January 2024 by Naren s
Waiting for 15 mins. Out of the 3 employees. 2 were busy in buying cookies from a guy. While only one of the employees was helping customers and a big line was waiting. Is this a joke? Will never be returning to this stupid run down store.
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January 2024 by Gerardo Siegert
The worst service
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December 2023 by lizzy whorton
standing here 30 minutes in line employees are offering 0 help line is wrapped around the store and employees cant even tell you where to go and absolutely will not acknowledge you this is ridiculous will not be back
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December 2023 by Michelle Miller
I asked a girl named Alyssa if they had a size on a pair of shoes, she didn’t even check if they had them and she just said “no”, with a terrible attitude.Then, I asked someone else and they told me they had the size I wanted. I waited for 20 minutes and no one brought them, so I asked again and this time a guy told me “I only have them in X size”, I asked if I could try them on and I kept waiting. I asked again and someone else told me that they didn’t have ANY size. At this point I had been waiting for almost 30 minutes and no one knew anything. This is the worst customer service I’ve ever experienced. I’m never going back there.
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November 2023 by Jacob Gerdsen
Staff is genuine. Usually these store are employed with high school kids that are only there cause their parents made them get a job. Kids here seemed like they actually wanted to work there. I put an online order for sz14 pandas since it said that location had one in stock. Got there, went to the back and came up and said they didn't have them and next step would be to cancel and refund order. Kid that was helping looked at his system one more time showed they had other sizes in stock. He went through the entire backstock of inventory they haven't had the time to throw up yet, and like 15 boxes later he found it. Took him about 15 mins. He didn't have to do that, could have just said "na man sorry, the online system isn't up to minute" and that could have been it. The fact he took the time to search through everything gives them the 5 ?
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October 2023 by Juan G
Worst shopping experience ever! Very rude and not very friendly staff. Get new staff, otherwise I highly don’t recommend to buy there