CVS Health is a leading healthcare company that is currently conducting coronavirus (COVID-19) testing in select states. The tests are available to eligible individuals aged 10 and above, with minors under 16 requiring adult accompaniment. The company offers both lab testing and rapid testing, though high demand may cause delays in lab results. Customers have generally reported positive experiences with the company's services. The Tomball, Texas location, in particular, has received praise for its creative vaccine information displays, with one employee, Magen, creating a visually engaging way to guide customers to the pharmacy. Customers have also commended the friendly and professional staff, as well as the efficiency of the self-checkout process. However, some customers have encountered issues, such as long wait times on the phone, early pharmacy closures, and a lack of assistance during in-store visits. There have been instances where the store appeared to be unmanned, with customers checking out and bagging their own items. Overall, CVS Health provides a range of healthcare services, with a mix of positive and negative customer experiences. The company's efforts to educate customers on vaccines and provide efficient self-service options are appreciated, but there is room for improvement in areas such as customer service and pharmacy operations.
