The Verizon store in Tomball provides mobile, 5G home internet, and business services. Customers can schedule in-store appointments or place orders online for pickup, delivery, or shipping. The location is described as clean, well-organized, and safe, with security present. It typically has most items in stock or can acquire them quickly. Reviews highlight several positive experiences with the staff. Multiple employees are praised for being professional, friendly, and providing great customer service. Specific mentions include staff who are helpful, supportive, and go above and beyond, with one customer describing the service as life-changing during a difficult time. Employees are noted for their patience, attention to detail, and willingness to assist with issues like phone upgrades, replacements, and porting lines. The team's kindness, empathy, and professionalism are said to leave a lasting impression. However, some feedback notes that wait times can sometimes be excruciating due to the busy location. A less common experience involved staff seemingly discouraging purchases, which left a customer feeling it was a hassle for the employees. Overall, the location receives strong recommendations, with many customers considering it their favorite Verizon store due to the supportive and dedicated team.
Had an excellent service encounter today with Jerome. Found an offer that fit my budget, great trade in on my old phone, and walked me through a small issue (user error !) Highly recommend !
February 2024
Robert was great he helped us complete the porting of 4 phones to new lines and was super helpful with all the issues. Great guy and great customer service! Thanks Again!
January 2024
I've come in here twice determined to buy a phone and both times the staff essentially talked me out of it. I didn't get the feeling they were doing me a favor either, almost like it was just a hassle for them or something. I don't really get it.
