AutoZone Auto Parts in Tyler, TX is a leading retailer of auto parts, including new and remanufactured hard parts, maintenance items, and car accessories. Customers have praised the store's excellent customer service, with friendly and knowledgeable staff who go above and beyond to assist them. One customer, who was far from home when their service engine light turned on, was helped by an employee named Kevin. He quickly diagnosed the issue and provided step-by-step instructions on how to fix it, leaving the customer confident and satisfied with the service. Another customer, Stephen P., commended the store's "family-like" atmosphere, where everyone works together and greets one another. The store has also received positive feedback for its problem-solving abilities. When a customer purchased the wrong part, a new employee was able to quickly identify and provide the correct one. Additionally, an employee named Chris demonstrated his problem-solving skills by successfully installing a steering wheel cover that the customer had previously struggled with. Overall, AutoZone Auto Parts in Tyler, TX is known for its exceptional customer service, knowledgeable staff, and willingness to go the extra mile to ensure customer satisfaction.
They were extremely helpful & knowledgeable. The things they didn’t know they helped me figure it out anyways. None of them staff was rude and they were all on task getting customers in and out quickly! Was able to get 2 key fobs and air filters swapped in 30 minutes or less.
March 2025
Great customer service is always great. Whenever I go into AutoZone customer service is very polite and very helpful. That’s why I give him a five star.
February 2025
Service , great knowledge installed bulbs , headlights
