Candlewood Suites Tyler by IHG receives consistent praise for its exceptionally friendly and helpful staff, who are noted for being welcoming, positive, and professional, especially during late-night check-ins. Guests describe the hotel as clean, with very clean rooms and comfortable beds. Its location is considered great and convenient to major roads, with the added bonus of trails and a paved walking path nearby. The hotel is viewed as a good choice for extended stays, offering everything needed for comfort, including extra food and essentials on hand. While some note the property is a bit older and basic, it satisfactorily serves its purpose. The fitness center has newer equipment. A minor note mentions that parking can be a bit difficult for larger vehicles. Overall, many guests express they would not stay anywhere else in Tyler.
The staff was super friendly at a late-night check-in. Very clean rooms. Only thing was we were moving in a 26' truck with a trailer creating a bit of difficulty getting a place to park. My only option was to utilize about 6 spaces.
May 2025
Excellent customer service by the gentleman who helped me checkin late at night. Otherwise satisfactory stay- not the nicest hotel, a bit older and basic, but does the job when you just need a place to lay down for the night.
May 2025
The staff were all exceptionally pleasant and helpful !
