CarMax offers easy car buying and selling with a large selection of used cars, trucks, and SUVs all in one place, with no haggling or pressure. Customers report wonderful, outstanding, and great experiences, describing the process as stress-free, seamless, straightforward, and convenient. The company is noted for its great, professional, and accommodating people who help customers every step of the way. Many highlight the easy and fair process for selling or trading in a vehicle, often receiving a price above local dealers. The online reservation system and user-friendly website make starting the process simple. While a vehicle had an unforeseen mechanical issue in one instance, the customer service was described as unmatched, with the company making things right by providing a rental, expediting refunds, and being highly accommodating. The overall financing and appraisal processes are efficient, transparent, and effortless. Customers feel confident, well-informed, and end up with vehicles they love, leading to strong recommendations for the stress-free and excellent experience.
I had great experience with Carmax as online and in person. It was easy to do all my paperwork online. When I got there to pick up my car I just got to test drive it and sign paperwork. The employees were so helpful of my questions I had. Thank you Carmax for all you do. I love my car.
July 2025
Great, no hassle place to buy a vehicle. Always friendly and helpful with your car purchases.
June 2025
I had a wonderful experience. My salesman was great and professional. He stuck by me even with the drama I had trading my original car in. I'm absolutely in love with my car that I bought from carmax. Thank you!
