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“They are very easy to work with, professional and knowledgeable. Any time we have an issue (which isn't often), I am confident that they will be able to fix it.”
“Wow! As a Director of customer experience I have been beyond pleased with the service and help this store has given me. Today I had a quick question about accessing my business lines and Michael was superb! Not only was the service quick he was knowledgeable and extremely polite! Thanks again T-Mobile!”
“Mercedes is wonderful helpful & very nice to talk to. She has a great knowledge of T-Mobile & all its products & services. I highly recommend going to see her at the T-Mobile store located in Troup & Loop 323 in Tyler.”
“I stopped at this store while traveling when one of my devices stopped working. An employee helped me with what I needed and got me back on my vacation with a working device. I can recommend this store.”
“Unfortunately, when I went to another Verizon store, they couldn't find my Verizon ID. The only problem was that they couldn't discover my account to provide me with Verizon 5G WiFi. After waiting for a solution at the other store for two hours, I finally made it to the store. Daniel greeted me and solved the issue in less than ten minutes. I was really happy with the customer care I received and would definitely return to buy some more phone-related goods! If you're reading this, Daniel, you're the eastern beast!”
“Came in the Store and Mary, crystal, and MG assisted me with retention on getting my bill cheaper than what is was when I walked in. They are kind and respectful people.”
“Jackie Carreno got us fixed up. We waited an entire month to get the internet because the last tenant in our house had a past due bill. We had to verify our identity over the phone and still had issues with getting services set up. We decided to go in the store and it was the best decision we could have ever made. She was nothing short of wonderful ?? highly recommend you see her.”
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“Yes!! Love it!! I most definitely have to give a HUGE shout to this very helpful and wonderful energy lady name Tanesha Jackson..Yes Lord!! Her energy is sooooo wonderful..If you ever come to this location as directly for her..you won't be disappointed”