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“I met Shelby & Michelle in the Cumberland T-Mobile, best customer service I have seen for awhile especially changing over from AT&T to help reconfigure my set up. Tried to get the pin code to transfer from AT&T, not much help, what I was told was in error, but with the wisdom of the two ladies helping me, they were able to get me back to my same phone numbers. It wasn't easy dealing with AT&T&T apps or service, but the ladies worked it and completed it. I was so impressed with the personal hands on service. People we need to stay with the personal service as it is relational and that is what most services are losing. AI IS NON RELATABLE. DETACHED FROM HANDS ON, THE PERSONAL TOUCH...
Well done ladies I appreciate you more than you know!????”
“They are very easy to work with, professional and knowledgeable. Any time we have an issue (which isn't often), I am confident that they will be able to fix it.”
“I had a very nice experience at this store. Claudio was great at helping me get a new phone and service started. He even took the time to help me transfer everything from my old phone including my number. He seemed very knowledgeable and ready to help in any way he could!”
“Cadyn helped my wife and I are our journey with Verizon. He was helpful with all our questions, when we asked about our discounts. Pleasant customer service skills, and a genuine passion for helping others. I would recommend visiting this store if you are wanting to switch to Verizon! Also, he got us into our apple account after being locked out for months. Thankyou again, Cadyn!”
“Awesome service in rural area and Great customer service! I would definitely recommend over the big chain internet provider who provides horrible customer service! I am glad we made the switch!”
“Came in the Store and Mary, crystal, and MG assisted me with retention on getting my bill cheaper than what is was when I walked in. They are kind and respectful people.”
“Went to get a new phone after my husband/kids telling me that mine was ancient. James was very helpful and knowledgeable about the phones. He was very polite and answered all my questions. I'm happy to say I left with a new phone and a good experience thanks to James. Job well done James!”
“Kayon customer service was very great! I would highly recommend him to anyone that I know. He’s also very helpful with helping one understand anything they may be confused on”
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“Yes!! Love it!! I most definitely have to give a HUGE shout to this very helpful and wonderful energy lady name Tanesha Jackson..Yes Lord!! Her energy is sooooo wonderful..If you ever come to this location as directly for her..you won't be disappointed”