The Verizon store provides mobile, 5G home internet, and business services. Customers can visit the store, schedule an in-store appointment online, or place orders for pickup, delivery, or shipping. Employees at the store are frequently described as extremely efficient, friendly, professional, knowledgeable, patient, and great. Service is noted for being quick, with problems solved rapidly and questions answered thoroughly, leading to five-star service reviews. Staff are recognized for being well-versed and complete in their product explanations and setup assistance. The store offers a helpful environment for learning about new technology, with associates who educate customers patiently. While some reviews suggest that newer employees are still learning, the overall experience highlights knowledgeable and professional service that makes customers feel well-assisted.
Josh Estes at Verizon deserves special recognition. He spent extra time helping me and my mom with multiple phone needs and never once made us feel rushed. His caring approach, friendly personality, and genuine desire to help customers stand out in the best way. Verizon is lucky to have him.
July 2026
Jeremy was very helpful and fixed my problem easily! I highly recommend going and speaking with him if you need help!
May 2026
Jay was so courteous, patient and so very helpful You have a great staff at Verizon on broadway tyler Texas
