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January 2024 by Patricia Meador
Always love Penneys
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January 2024 by Will BeckDallaghan
It's better than Ross. At least staff helps with questions
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January 2024 by Alejandra Rodriguez
Good service and clothing nice
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January 2024 by Phyllis Howard
Always great buys. Love their sales. Lots of unexpected finds.
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January 2024 by Jon Edwards
Lots of different departments and selections to choose from. Not just a clothing store
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January 2024 by Veronica Reid
A shout out to Ali in customer service. She always has the most positive attitude and takes the time to engage the customer. She asks how your day is going and then actually LISTENS to your response! She’s a pleasure and such a rarity in customer service. Even with the long lines and busyness of the holiday season, she makes returns and order pick-ups as pleasant as possible. Fantastic job, Ali!
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January 2024 by Donna Quinn
Long lines, but heck, it's the week before Christmas. Found what I needed here and at 40% off.
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January 2024 by Paula Johnson
Great sales today.
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December 2023 by Debbie Friend
Lots of choices. Good sales.Nice and friendly associates.
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December 2023 by Benjamin Naber
Staff was friendly and helpful!
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December 2023 by Susana Baeza
MANAGEMENT, VERY UNPROFESSIONAL
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December 2023 by h t
Extremely unprofessional. I went there today to get an outfit for an upcoming interview. I went to check out and the women were rude to other customers around me. An hispanic women didn't want their membership point system or whatever, and the employee helping her was rude . The customer repeated she didn't want to sign up and then looked at my cashier for assistance (due to the person ringing her up acting aggressive ) the cashier helping the woman (who wasn't hispanic) said "You're looking over at her as if she speaks Spanish, but I speak spanish". Although the hispanic woman speaking was speaking English, and my cashier was of asian decent .I have no idea why the woman ringing her up said that , but my cashier said "I am so sorry I think she misunderstood ,but you're good. " I heard the customer say "oh he'll no . " I wanted to get my business outfit and leave, but I couldn't let it slide because the customer service was so GHETTO !! Jcpennys isn't supposed to act like they are a dollar store. I felt so embarrassed shopping there. I even said " YAll are getting Crunk on your customers man" .. in response my cashier said " We get Crunk everyday . They work with us, we help them." Idk , so freaking low class and ghetto . I will never shop here again . Embarrassing , so embarrassing. THEY ACTED LIKE WE WERE IN A WAFFLE HOUSE IN DOWNTOWN HOUSTON .
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November 2023 by Jennifer Eicher
Wow! Great variety of clothes and household items. I bought a CD player/radio with a customer assistant. He was very kind and walked me to the display. Mid prices. Good selections.
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November 2023 by Mary Smith
Shop online. Everytime I go in there the lines are long. Only 4 registers open. 2 on opposite ends of the store. Even the senior citizens was upset. I put my stuff down and went to a different store. Even asset protection is old. The only thing missing from this store is the smell of moth balls. Do better JCPenny.
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November 2023 by Kay Clark
Stopped in JCP for black Friday sale in Tyler,Texas great prices on men outerwear, clean store neatly organized great job! If I could the only thing need more checkers or cashier's other wise great experience