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“I have been there twice for supplies and both times have received excellent service, including given a rug bag that a customer had left behind, for no cost. Very friendly and competent.”
“Very pleased with Lana, manager of AAA Shilo Storage. She explained everything clearly. Grounds and office area very clean & organized. My first time to use this facility and would highly recommend to anyone.”
“I rented a Penske truck from this location but was told I had to drive an extra 10 miles to get my truck the day before. Okay, bad experience, I thought.. but day of move in, after picking up and driving the truck from the other location for 5 miles, I ran into an issue that required returning the truck. These guys worked tirelessly to find me another truck and never once blamed me for the issue in the first truck. Friendliest people I've ever rented from and that absolutely made up for having to drive further! I don't think I'd ever go back to Uhaul!”
“I had gone to 3 other locations this morning where I had reserved a trailer online. I get there to pick up and all they have is a utility trailer with no ramp or dolly available. I get to Hitch World and he was not only accommodating in having the correct trailer, but he came out and hooked it up with chains for safety AND made sure the lights worked after attaching it to my vehicle. I didn't have to do a thing. He was wonderful. From now on, I will check with Hitchworld for all my uhaul reservations! Thank you for being a lifesaver and so kind! God Bless you!- New Resident from Tennessee”
“This was by far the best u haul experience ever. Wonderful customer service, they showed genuine care and concern. Plus this is the coolest lobby/ waiting room I've ever seen.”
“The lady (forgot her name and she told me twice...sorry) who assisted me was very nice and super helpful! I would definitely use this location again! When customer service is top tier you will always return!”
8:30AM - 5:30PM
17441 US-69, Tyler
Truck Rentals
“Edgar was a joy to work with! He was so kind and friendly. Greeted us with a smile and we ready to help. Helped me hook up the trailer and patiently answered all of my questions. Very good experience! I would recommend this location to a friend and will use him again when I need a UHaul. Five Stars!”
“Blew a drive tire in Corsicana, lost the Quarter Fender in the process. Came to this Penske location for repair.
Both Blake and Colton were absolutely fantastic. The entire crew was fantastic. Nice friendly, courteous. Got me fixed quickly, even grease the fifth wheel. And got me on my way,
Thanks guys?.”
“12 - 21 - 2022Today Cotton and the guys took care of all known issues in a timely manner.Thanks guys!-------------------------I drive a Ryder Freightliner lease.This is the second time I have been here, and very pleased with the service each time.Today Raby did an excellent job.”
“Melissa was very good she worked with that's very well good business Is she made sure that our hours were accommodated and she made sure that we felt comfortable enough booking it”
“We rented a UHaul truck here. It was super quick and the owner is nice! Obviously they do auto work, but with more than 25years experience you can rent UHaul equipment/vehicles here. I will definitely be going back once our home is ready for move in!”
“Great experience. Reading reviews made me nervous however the woman there was kind and so helpful. Don’t believe everything you read…they were great. God bless!”
“The GM Uvonda really handles the pressure of the store being crowded very well . She knows her job well, never loses her cool, and gets it done. The staff overall does a great job at getting everyone taken care of! Great experience with the truck and trailer rental!!!”
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“We live in Garrison Tx. But I know the work Michael does, and will be out third time back. Be careful of what's posted. Some people try to do the wiring themselves, and screw it up. Then take it somewheres else and lay blame on them to get the screw up they caused fixed. There's a review below, I believe the owner tried wiring it themselves. Leslie”