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April 2024 by Darrell Jackson Sr
I don’t understand how I can’t get a small box at my house!!! I received a email saying that my package was delivered at my mailbox and it wasn’t. When I received the email the post office was closed. I have my address on both sides of the mailbox and is located on my house with big bold numbers! I don’t know what else to do.
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April 2024 by Jay T
This is the ABSOLUTE WORST post office in the city. I’ve had packages thrown in the grass on my property or just not delivered at all. I’ve been waiting for a package and watch the delivery truck ride right past my house while I’m looking at my tracking notifications. I’ve called to make complaints nothing is done. Staff that works inside is the most rude experience I’ve ever had. Lucky we have family here in the city so we get packages sent over to their address. Different post office. This is pathetic!
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March 2024 by TT Ward
I am just a little frustrated. The website said they have walk in hours but get off work get my kids out of bed just to get there to a sign that says by appointment only smh.
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February 2024 by Danika G
Its my 2nd time going and I have language barrier. 1st time I went miss MJ was so nice and so patient with me .. the 2nd time I went miss Courtney welcomed me and super patient. Got me free used box and didnt make me feel Im taking too long to think of the next words Im gonna say. ? ❤️I love this post office. Ps.miss Sade is nice too. ?
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February 2024 by Vickie Rabouin
No stars . Passport lady rude . I can't believe how she acted . Not cool and so unpleasant. Shameful
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February 2024 by Bet Davis
I have had a postal box for over 49 years and have never had a problem
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November 2023 by Ivy Dawson
scheduled redelivery of package from overseas and they never reattempted, they say they will try but also said if i dont get it by tomorrow they're sending it back overseas?! not my first issue with not receiving packages marked delivered.
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November 2023 by Jmarie Gray
I think postal delivery personnel have sticky fingers. This month and last I had to chase my package down. CAN'T trust them.
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July 2023 by Amy Upshaw
Ms Courtney is amazing. Can’t find customer service like this anymore. Just love her attitude and personality. She is a blessing!
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April 2023 by Aaron Stregles
Absolutely shameful, petty behavior. Stopped delivering mail to one side of my neighborhood of new houses in a dispute with the developer. Mail carriers and annex workers keep telling me it is the Tyler postmaster being childish and proving a point because the developer didn't file paperwork properly. I got mail for 2 days after moving in and they stopped it, yet the other street in the neighborhood is still getting their mail. The carrier vehicle does a U-turn and completely skips our street. We're told that we will now be getting a cluster mailbox at the top of the neighborhood and there's nothing we can do about it. Law says neighborhoods receiving mail are grandfathered in, yet despite several complaints and inquiries to our congressman Nathaniel Moran, the postmaster, Falonda Woods, refuses to relent. We've been told the postmaster actually gets a bonus for stopping deliveries and installing these cluster boxes. No conflict of interest there, huh? Anything delivered is kept at the annex with no attempt made, yet I get emails saying delivery was attempted. Seems illegal considering I paid for shipping and the post office just keeps it and basically says come get your own stuff. I and many of my neighbors are disabled vets and have difficulty getting out and standing on a busy road collecting our mail instead of it being delivered to our existing mailboxes is shameful. No wonder the USPS is hemorrhaging money and is only propped up by the government. This is ridiculous, petty, and absolutely horrible customer service. Myself and our neighbors will do absolutely everything we can to avoid using the USPS.
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April 2023 by A M-J
I had to stop in two mail. Some letters. There was ample parking in front. There were two postal employees working and there was really no line to stand in. Got in and out of there quickly and handled my business easy.
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April 2023 by Stina
Delivery drivers takes packages to the wrong house ??♀️Update 4/12/23 : ordered another package that's supposed to be delivered by this place. Received an email saying "Package successfully delivered". Guess what? ITS NOT and this is not the third time. Yes I know I said 'third' time but unfortunately this has happened more than 3 times. If I could choose who delivers my packages, trust me I would. What's the corporate office number? Because at this point that's who I need to talk to.
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April 2023 by Grissel CR
I don't get why this place has so many bad reviews. They might have change the staff. I was very well attended.for my passport application.
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April 2023 by Jackie Redwine
Having to go thru complete passports renewal lady in passport office process everything and my passport was rejected because she didn’t note discrepancies with the size of pic from walgreen 9.00 for postage
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December 2022 by nani Gurrola
We got there with no appointment bc a week before another lady told that i could come with my kids with no app. She they havent been busy so than i come today and this lady named brigget was very rude at first saying do you dont knw how to read?? but than she did help when there was no people with an appt. But we zaw that with african americans she was very nice even with out appoint..
